TM
Tshepo M

1 reviews | Active since Jan 2016

08 Nov 2018, 23:30

CELL C WORST CUSTOMER SERVICE ****ING ITS BRAND.

I received the most daring and probably the worst attitude ,unprofessional and *********** customer service from Cell C call center agents. I was inquiring on my Tax invoice for the month of September 2018 (cell no. ********** 866) which was sent to me late as I had already paid for the said month's subscription and I had to request for this Tax Invoice. The Tax invoice amounts were incorrect in my view ,upon interrogating the statement i asked the Cell C customer center agent to explain the amounts and how they arrived to those amounts, she could not explain the amounts ,raising the tone of her voice ,eventually she dropped the phone on my ear.I called again , the same sequence events unfolded ,the second agent dropped the call without any etiquette nor real solution to my matter.I am bitterly disappointed with Cell C . Cell C customer center is rotting and poisoning the Cell C brand .

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Replies (2)
Cell C
Cell C's reply09 Nov 2018, 07:52
Official
 Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
 
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
 
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
 
Regards
Cell C | PN 

Cell C
Cell C's reply09 Nov 2018, 15:40
Official
Lungile confirmed that she has contacted you and assisted with this matter.
 
Regards
Cell C | PN