MB
Monique B

1 reviews | Active since Oct 2009

16 Mar 2015, 10:25

Cell C, worst customer service ever.

I have 2 data contracts with cell c, both on a R99 per month for 2 gig contract. Last month my bill increased by 50% without prior warning or notification and this month I received a statement which showed another 50% increase in my monthly payment. I AM SUPER PEEVED. Cell C never communicated this with me and I was never advised that there will be an increase in the monthly amount payable. I found out this morning, after being at a store yesterday to cancel my contracts and being advised I could only cancel via telephone, that my contract had already expired and that it no longer qualifies for the discount? I was never advised that the contract was close to expiry and was not contacted to advise what would happen or how I wish to proceed, but just get a bill with a 200% increase from the amount that I originally signed for. So this morning I asked to have my contracts cancelled WITH IMMEDIATE EFFECT, and I was advised I need to give 30 days notice. This is ridiculous as I was not even given a single day's notice of changes to my contract and I demand that this is dealt with by management ASAP and I be reimbursed for the ******ion!!!

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Replies (1)
Cell C
Cell C's reply16 Mar 2015, 10:53
Official
Hello sushiboomm,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN