Cell C - worst customer service

Item: Cell C
Rating: 1
Author: Liezl M

I have been phoning Cell C non stop. I have paid my account that was in arrears a week ago. I requested my paid up letter and that my name must be cleared from ITC. I have left numerous requests for a supervisor to phone me as no agent were able to assist me. As of Today, I still have not receive a call or my paid up letter. I was told it will only take 3 days. This is the worst call center that I have ever delt with.

Helpful (0)

Replies (4)

Cell C's replyOfficial

02 Jun 2022, 15:05

Good day Liezl

Thank you for contacting us.

We will follow up with our Legal Team and revert to you. Please accept our sincerest apologies in this regard.

^NT

Cell C's reply02 Jun 2022, 15:05

Official

Good day Liezl

Thank you for contacting us.

We will follow up with our Legal Team and revert to you. Please accept our sincerest apologies in this regard.

^NT

Liezl M's updateReviewer Update

04 Jun 2022, 07:30

How long must I still wait? This was for a contract that I have cancelled 2 years ago already which your call center did not even do. I have also made contact with the area manager and a sales consultant in mossel bay. No one can help me. All I get is "this takes time"
I don't think it can be that hard to get a paid up letter and clear my name on ITC.

Liezl M's update04 Jun 2022, 07:30

Reviewer Update

Liezl M's updateReviewer Update

04 Jun 2022, 10:01

Thank you cell c. Can you please also forward the paid up letter to myself as I need to send it to my banker. ***

Liezl M's update04 Jun 2022, 10:01

Reviewer Update

Thank you cell c. Can you please also forward the paid up letter to myself as I need to send it to my banker. ***

Liezl M's updateReviewer Update

04 Jun 2022, 10:11

I still have not received my paid up letter. Please email it asap.

Liezl M's update04 Jun 2022, 10:11

Reviewer Update

I still have not received my paid up letter. Please email it asap.