Cell C, worst customer service

It seems like such a simple case, it’s astounding that it has been more than a month(!!) and still not resolved.

I paid for 200GB of data, via their website, using PayFast on 1 December 2018. A day or two later, I contact Cell C via the website to log this. I get a call from them asking for proof of payment, which I sent to them on 5 December 2018.

I hear nothing back. I call them, they say they are looking into it, and I get the usual “we’ll get back to you in 24 to 48 hours” which to me has become “let’s stall the case for another 48 hours”, because nothing happens, and they do not get back to you.

I have phoned them around 8 times since 10 December (some of the calls just cut off randomly, I am sure from Cell C’s side), at one point they asked that I phone PayFast (though I would expect Cell C to do so themselves); I did phone PayFast, and they confirmed the payment was successful, and resubmitted the payment notification to Cell C. I have since phoned Cell C again, and they simply say, “we will re-open this with the proof of payment you’ve sent us”. But nothing is happening; today my ticket was closed again without any contract from Cell C. Incredible.