Cell C worst customer care! Huawei bad battery.

<p>On 12 September 2016 I purchased the Huawein Mobile WiFi E5573 from the Cell C store in clearwater. On Sunday 18 Septermber 2016, I returned to the store as the battery was not lasting more than 4 hours at a time. At the store they refused to either refund me or exchange the device. I then went to Sandton City where they also informed me that I would have to book the device in for repairs. This is whitin 7 days of purchase. I refused to hand it in for repairs as the device is not yet one week old and I need the device for work purposes. </p> <p>On 19 September 2016 I then returned to clearwater, and demanded a refund. They refused to then give me a refund, and the manager, Khosi who was completely unwilling to deal with me as a customer or with the situation, then told the guy who was assisting me to tell me that I will have to purchase a new battery. Emphasis on the fact that the device is not even a week old. They also insisted that I hand it in for repairs, when after an hour of sitting and waiting for a response and them phoning numerous departments they eventually told me that the battery life is only 4 hours. If that was stipulated to me on the day of purchasing the device I would have declined to purchase the device. What is the point of having a mobile device that lasts 4 hours and that needs to be charged constantly?</p> <p>I still want a refund as the device is of no use to me. And in accordance with the CPA I can ask for a refund as I am in my 10 day cooling off period. I am not interested in a new device, I would like my money back. And the service that I received from Khosi at Clearwater and Tebogo at Sandton city was unacceptable.</p>