VB
Vaughan B

1 reviews | Active since Jul 2018

09 Jul 2025, 08:45

Cell C, Worst Communications Service Provider Out There

Cell C is the worst service provider out there. This is the 3rd time that I am being harassed by Cell C stating that I have not yet paid my bill. I have sent email after email with Screen Shots and pdf's providing my proof of payment, yet they still blocked my account and services in October 2024. Again now in July 2025 the same thing is happening again. I paid my account in June 2025 as I am someone that never misses a payment and I have been loyal to Cell C for more than 15 Years now. Again they are sending me mails threatening to block my account, I have been on the phone every day now since beginning of July 2025 to resolve this, I have provided them with everything that I can, still now resolve.

I have had enough, they can block my account and I will no longer pay my bill, they can hand me over and phone me as many times as they want, I will not pay them a cent further, this is the most horrible service I have received. When you phone their consultants they can't assist you. When you request to speak to a manager they are not available. If they want to take me to court, I am ready for them with all my proof. EMAILS on top of EMAILS, CASE NUMBERS on top of CASE NUMBERS, SCREEN SHOTS, RECORDER PHONE CALLS, PROOF OF PAYMENTS, I have had enough.

Is there any Legal person that can maybe contact me that would like to take on this case, as I am not backing down anymore.

Vaughan De Bruyn ***

0
Replies (5)
VB
Vaughan B's update09 Jul 2025, 11:19
Reviewer Update
Email sent, awaiting your response.
Cell C
Cell C's reply09 Jul 2025, 11:22
Official
Dear Vaughan De Bruyn, Thank you for your email, we received it. We have escalated the matter to our support team who will be in contact with you soon to assist.  Regards,Cell C| TN
VB
Vaughan B's update11 Jul 2025, 15:25
Reviewer Update
After all the calls and emails after I posted this message, all proof provided and confirmed that it has been received and escalated, I I am now told the the payment can not be allocated. How far down this rabbit hole are we going to go. The lady Ntibi at Cell C is trying from her side to assist me.
VB
Vaughan B's update11 Jul 2025, 20:00
Reviewer Update
Did you even read any of these messages above, you are not even talking about the same complaint here. However, I never complained about any connection problems, where are you getting this from.
VB
Vaughan B's update14 Jul 2025, 08:32
Reviewer Update
My payment allocation case has still not been resolved.