JM
Jeremiah M

1 reviews | Active since Jan 2010

10 Feb 2015, 08:57

Cell C Worst Cellular Network in S.A

Motana Maropeng will not listen to me when I talk and does not respond to my emails. See complaint below.<br> <br> I received an sms from my bank stating that Cell C debited my account for R3475.85 on the 31/01/2015. My bill has never been more then R1300.00 . I contacted Cell C Customer care and spoke to Tumelo Bopape who looked into my account and advised thaty there was a Data charge for approximately R2400.00 which I disputed as I have a Telkom ADSL line and always use wifi. Besides Tumelo confirmed that I receive 400mb of data every month which is part of my contract and for the month of February I had 700+mb of data as all my data from the month before was not used and was carried over to the current month. Tumelo also advised on the recorded call that Cell C would investigate the incorrect billing and debit and get back to me within 3-4 hours which they have not. Tumelo provided me with a reference number ***. I now understand why the people of SA claim that Cell C is the worst cellular service provider.

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Replies (1)
Cell C
Cell C's reply10 Feb 2015, 09:07
Official
Hello wdjl,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN