Cell C: worst cellular network ever and a waste of money

Last year I bought a cell c 365 day 200GB data package at the Campus Square store. It was paid for using cash (cash Swipe). A while back I called the customer care line to enquire about getting the next package (more or less same kinda package upon expiry of the previously bought one) using airtime that I have on my account. I was informed that I could in fact get it by converting the airtime. As a result, I have been purchasing airtime and letting it accumulate so that by the time the current bundle expires/gets depleted I'll have enough credit. The plan was to get the R1999 200GB package. I went to the Cell C store in Piet Retief on the 1st of September to get the package activated. Upon arrival I had roughly R1700 of airtime. I showed this to one of the employees and told him what I was looking to do and he informed that all I had to do was top up the airtime to get it to R2000 and he'd be able to help me activate the bundle. I duly comp**** and purchased R300 worth of airtime. When the employee couldn't activate the bundle, he informed to contact the customer care line to request the activation. I was informed by the call agent to return to the store as it could only be done at the store. When I returned to the store I spoke to the manager who said they did not have the option on their system. They called the customer support from the store and supp**** them with my credentials only to be told that the option was removed from the system. The staff at the store did not seem to be aware of the feature having been removed from the system. I lodged a query with customer care and was informed that my case would be resolved. I received an SMS on the morning of 2 September saying I can purchase data bundles using the *147# service, online or on the cell C app. However, this only refers to monthly bundles. The bundles I want cannot be purchased by converting the airtime I have. I was advised by the Cell C that I could in fact get the bundle by converting airtime. I called the customer care line again and I was informed that I could get them through airtime conversion but only at the store.

As a Cell C customer I find it deplorable that their representatives are unknowledgeable, misinformed and provide information on the basis of such information or that a service that was offered has been removed without informing the customer or your own representatives. I, however, should not have to bear the cost of this "blunder" on Cell C's part as the airtime purchased were made with the intent of converting them into the abovementioned data bundle on your representatives' advice both telephonically in person. Accordingly, kindly refund the money I spent on the airtime and retrieve the same or convert it into the intended data bundle. Failure on your part to do so will leave me with no option but to pursue this further.