CELL C - WORST CELLPHONE SERVICE EVER

First of all - I had 2 Contracts active, of Which I was ****** of both phones, with no insurance in place I had to try settle my accounts, of which I settled my 1 contract number of *** last year in October, however the other cellphone contract number *** was still an active contract - of which my last instalment was supposed to be February 2023. - Due to my salary dates that changed I made arrangements to pay both January and February's instalments Via EFT. Of which i did - It took this company 4 months to allocate 2 EFT payments - 2 MONTHS! Eventually after going into your branch and Head office with my proof of payments in my hands and numerous reference numbers, enquiring the email you provide to send to *** of which I also never received a response - The Branch consultant advised that they will close the contract as soon as the payments will reflect, once again not keeping to agreement I received my 10th call today AGAIN - Advising me that the payments have now been allocated but i still have to pay R1500.00 - FOR WHAT EXACTLY if my instruction was directly to STOP THIS CONTRACT - After having to put my own work at hold to sort this out, i only got a reference *** to now close the account and actually loook for proof where i requested this already in January/February 2023. This is now a Big problem and I would really appreciate if all who is dealing with this and did not do their work properly to be dealt with in the correct manner, or I will simply have to give this case over to the Ombutsman. I am sick of this incomptent company.