LDH
Lee-David De Haas
1 reviews | Active since Aug 2020
05 Aug 2020, 15:56
Cell C worst after sales service in our country
For 4 months I've tried to contact Cell C and have no means of getting through to the customer care number. I've logged several cases and no one has returned my calls. I've used outside lines to try and get hold of someone I can speak to about my account and even tried going through different departments just so that I can chat with someone regarding my account and yet I don't owe them anything but my phone remains suspended and being charged for a service that I'm unable to use. How hard is it for a person to speak to someone from their own service provider. Clearly cell C has no after sales service.
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Replies (3)
Cell C's replyOfficial
05 Aug 2020, 16:14Good day Lee-David
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Cell C's reply05 Aug 2020, 16:14
Official
Good day Lee-David
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
LDH
Lee-David De Haas's updateReviewer Update
05 Aug 2020, 16:17Why lie to me saying you going to contact me as you haven't done this for 4 months so why lie to me now
LDH
Lee-David De Haas's update05 Aug 2020, 16:17
Reviewer Update
Why lie to me saying you going to contact me as you haven't done this for 4 months so why lie to me now
LDH
Lee-David De Haas's updateReviewer Update
06 Aug 2020, 17:23Well for 4 months my phone was suspended and I was unable to reach anybody, couldn't contact the customer service number, was cut off endlessly and had to use outside numbers still to be cut off. Had numerous conversations with staff about the situation of my contract and was being charged for a service I could not use. I was advised by staff members that once my account was up to date I would have all the services I didn't use as I was told you accumulated them and wasn't lost. My phone was finally made active today by a person who called me only because of my post on hello Peter and the person is now saying I forfeit those services. I feel it's a matter I'm now having to take further to FAIS Onbuds as I don't think it's correct to be charged for a service cell c wouldn't allow me to use. I look forward to hearing what cell c has to say on this matter.
LDH
Lee-David De Haas's update06 Aug 2020, 17:23
Reviewer Update
Well for 4 months my phone was suspended and I was unable to reach anybody, couldn't contact the customer service number, was cut off endlessly and had to use outside numbers still to be cut off. Had numerous conversations with staff about the situation of my contract and was being charged for a service I could not use. I was advised by staff members that once my account was up to date I would have all the services I didn't use as I was told you accumulated them and wasn't lost. My phone was finally made active today by a person who called me only because of my post on hello Peter and the person is now saying I forfeit those services. I feel it's a matter I'm now having to take further to FAIS Onbuds as I don't think it's correct to be charged for a service cell c wouldn't allow me to use. I look forward to hearing what cell c has to say on this matter.