1 reviews | Active since Aug 2019
Cell C - WORSE SERVICE PROVIDER EVER!
This is by far the WORSE service provider i have had the displeasure of dealing with. I wrote the first review and received a response via Hello Peter within minutes. This with a promise that a manager will contact me soon. This manager NEVER did. I followed up weeks later, and received NO response. This will be my second Hello Peter review. This network provider should NOT be considered when you're looking for a reliable and trustworthy provider. The staff lie. Senior staff members will avoid you when you call the contact center. Store managers will do their level best to avoid you when you ask for them directly. Back office support team/ data validation team will lie and talk nonsense in their attempt to justify billing twenty four point six MB's per minute or how it was even possible to use six GB's in a hour on Facebook. No streaming movies. No Downloading. This contract will be terminated and I urge you to research this "service" provider before entering into any sort of contract with them.
Thank you for getting in touch.
We apologize for the unpleasant experience.
Our friendly Social Media consultant will contact you to assist.
^NT
Thank you for getting in touch.
We apologize for the unpleasant experience.
Our friendly Social Media consultant will contact you to assist.
^NT
Your social media consultant called yesterday. A lovely lady. She sent an email to Maurice's manager with a request to call me. I am still waiting for that call. I mean, if he's been asked on two occasions that I know of to call and he still doesn't. This only leads me to draw my own conclusions, he's either incapable of dealing with my query, or he just couldn't care less that Cell C's failings and lack of service is being highlighted in the media, or he's simply THAT busy. To the lovely lady I talked to yesterday, I hope you're reading this. Could you now forward an email to Maurice's Manager's Manager to call me.
Regards,
Beyond disgruntled Cell C customer.
Your social media consultant called yesterday. A lovely lady. She sent an email to Maurice's manager with a request to call me. I am still waiting for that call. I mean, if he's been asked on two occasions that I know of to call and he still doesn't. This only leads me to draw my own conclusions, he's either incapable of dealing with my query, or he just couldn't care less that Cell C's failings and lack of service is being highlighted in the media, or he's simply THAT busy. To the lovely lady I talked to yesterday, I hope you're reading this. Could you now forward an email to Maurice's Manager's Manager to call me.
Regards,
Beyond disgruntled Cell C customer.
