cell c worse provider ever

Called the call centre to load data and was told new policy is in effect they cannot load data for me even though they did it 2 weeks ago apparently the policy is in effect a long time already quote. They team leader ppauline ccould not even tell me why the policy is in place just saying that's cell c. Here I am wanting to give them money and they refuse rather rudely and do not have a valid reason to back it up I am completly disgusted that I cannot load data and a senior member of staff has no patience talking to me or can help and after I said I want a manager to complain they put me on hold with the same man saying the same thing over and over what a. **** service I feel like changing my provider if this is the cell c policy and this one doesn't know what that one is doing in the call centre