fG
franco G
1 reviews | Active since Aug 2012
10 Nov 2021, 16:24
Cell C worlds worst !!! AGAIN!!
Please train your call centre employees! They can't even string a sentence together!! My gosh what a useless bunch!! Your incompetence costs us money!! But what do you care..right?
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
10 Nov 2021, 17:00Hi Franco
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Kindly private message us a brief description of your query.
^NT
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Kindly private message us a brief description of your query.
^NT
Best regards,
Cell C's reply10 Nov 2021, 17:00
Official
Hi Franco
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Kindly private message us a brief description of your query.
^NT
Thank you for contacting us.
We sincerely apologies for the unpleasant experience. Kindly private message us a brief description of your query.
^NT
Best regards,
fG
franco G's updateReviewer Update
10 Nov 2021, 17:12I have been trying to rectify an account problem for over a year. Your representatives have called me back occasionally but they do not have a clue of what I am talking about. After wasting 15 minutes repeating the story to them, I get told that they will escalate the complaint. Then when I eventually receive a call back, that person doesn't know what's going on either!! I have to start from the beginning again!! Now I have been handed over to some attorney firm because everyone that I have spoken to just washes their hands of the problem.....obviously!! It's easier that way...just pass the buck. Ps your reply to me shows how unprofessional you are.. " we sincerely apologies" wow!!! Can't even get that right!!
fG
franco G's update10 Nov 2021, 17:12
Reviewer Update
I have been trying to rectify an account problem for over a year. Your representatives have called me back occasionally but they do not have a clue of what I am talking about. After wasting 15 minutes repeating the story to them, I get told that they will escalate the complaint. Then when I eventually receive a call back, that person doesn't know what's going on either!! I have to start from the beginning again!! Now I have been handed over to some attorney firm because everyone that I have spoken to just washes their hands of the problem.....obviously!! It's easier that way...just pass the buck. Ps your reply to me shows how unprofessional you are.. " we sincerely apologies" wow!!! Can't even get that right!!
Cell C's replyOfficial
10 Nov 2021, 20:19Did you receive a reference number for the query that was logged?
^MP
^MP
Best regards,
Cell C's reply10 Nov 2021, 20:19
Official
Did you receive a reference number for the query that was logged?
^MP
^MP
Best regards,
fG
franco G's updateReviewer Update
10 Nov 2021, 20:23They didn't know what was going even with a ref number. Hopeless. We can carry on chatting uselessly the whole day or you could get somebody who actually understands something about customer care to call me.
fG
franco G's update10 Nov 2021, 20:23
Reviewer Update
They didn't know what was going even with a ref number. Hopeless. We can carry on chatting uselessly the whole day or you could get somebody who actually understands something about customer care to call me.
Cell C's replyOfficial
10 Nov 2021, 21:30Our team will be in touch to provide assistance.
^MP
^MP
Best regards,
Cell C's reply10 Nov 2021, 21:30
Official
Our team will be in touch to provide assistance.
^MP
^MP
Best regards,
fG
franco G's updateReviewer Update
10 Nov 2021, 21:57I've heard that before...lets wait and see
fG
franco G's update10 Nov 2021, 21:57
Reviewer Update
I've heard that before...lets wait and see