TP
Theo P
1 reviews | Active since Nov 2022
07 Nov 2022, 10:23
Cell C world of dissapointment!
Hi
2 weeks ago I cancelled my order with Cell C as you were unable to get my internet working after weeks of trouble shooting at my new place. I understand that there will be a clawback fee however you still haven't released my line and as such I am unable to get internet with another service provider.
So you are going to bill me for not providing internet, and also hold my line hostage as I don't want to be a customer.
This is terrible service!
Thanks, Theo
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Replies (2)0
Replies (2)TP
Theo P's updateReviewer Update
07 Nov 2022, 12:07Hi
I have been in touch with your support team and all they do is give me a copy paste response saying I have to serve out a 30 day calendar notice period, even though there is nothing to serve as cell C hasn't provided me with internet. And my requests to speak to a manager that can help go ignored.
Please escalate this as I have lost confidence in your support team to be of help.
I have been in touch with your support team and all they do is give me a copy paste response saying I have to serve out a 30 day calendar notice period, even though there is nothing to serve as cell C hasn't provided me with internet. And my requests to speak to a manager that can help go ignored.
Please escalate this as I have lost confidence in your support team to be of help.
TP
Theo P's update07 Nov 2022, 12:07
Reviewer Update
Hi
I have been in touch with your support team and all they do is give me a copy paste response saying I have to serve out a 30 day calendar notice period, even though there is nothing to serve as cell C hasn't provided me with internet. And my requests to speak to a manager that can help go ignored.
Please escalate this as I have lost confidence in your support team to be of help.
I have been in touch with your support team and all they do is give me a copy paste response saying I have to serve out a 30 day calendar notice period, even though there is nothing to serve as cell C hasn't provided me with internet. And my requests to speak to a manager that can help go ignored.
Please escalate this as I have lost confidence in your support team to be of help.
TP
Theo P's updateReviewer Update
25 Nov 2022, 10:31Thanks for finally releasing my line, after a long back and forth with many Cell C staff, some of whom said an early release wasn't possible and others who had said the line was already released.
Besides the claw back fee that Cell C is charging me, I have now received a bill for 1 months internet as well. I am shocked that you are going to bill me for internet that you never provided as you support teams where unable to get my internet working after the line was set up.
I must warn anyone interest in a Cell C offering that they are an extremely frustrating company to deal with. Their Tech Support is awful and will require you to spend of a lot of time troubleshooting the same problems over and over with many different staff members over the phone, and you are unable to request a technician just come and fix your issues, as they don't offer that. They will waste your time! And then bill you for it at the end.
Besides the claw back fee that Cell C is charging me, I have now received a bill for 1 months internet as well. I am shocked that you are going to bill me for internet that you never provided as you support teams where unable to get my internet working after the line was set up.
I must warn anyone interest in a Cell C offering that they are an extremely frustrating company to deal with. Their Tech Support is awful and will require you to spend of a lot of time troubleshooting the same problems over and over with many different staff members over the phone, and you are unable to request a technician just come and fix your issues, as they don't offer that. They will waste your time! And then bill you for it at the end.
TP
Theo P's update25 Nov 2022, 10:31
Reviewer Update
Thanks for finally releasing my line, after a long back and forth with many Cell C staff, some of whom said an early release wasn't possible and others who had said the line was already released.
Besides the claw back fee that Cell C is charging me, I have now received a bill for 1 months internet as well. I am shocked that you are going to bill me for internet that you never provided as you support teams where unable to get my internet working after the line was set up.
I must warn anyone interest in a Cell C offering that they are an extremely frustrating company to deal with. Their Tech Support is awful and will require you to spend of a lot of time troubleshooting the same problems over and over with many different staff members over the phone, and you are unable to request a technician just come and fix your issues, as they don't offer that. They will waste your time! And then bill you for it at the end.
Besides the claw back fee that Cell C is charging me, I have now received a bill for 1 months internet as well. I am shocked that you are going to bill me for internet that you never provided as you support teams where unable to get my internet working after the line was set up.
I must warn anyone interest in a Cell C offering that they are an extremely frustrating company to deal with. Their Tech Support is awful and will require you to spend of a lot of time troubleshooting the same problems over and over with many different staff members over the phone, and you are unable to request a technician just come and fix your issues, as they don't offer that. They will waste your time! And then bill you for it at the end.