CS
Christian S

1 reviews | Active since Mar 2013

22 Oct 2015, 14:16

CELL C Wont unsubscribe me from Get more service

I tried to cancel my \Get it"or \""Get more\"" subscription on the 2nd of September. They told me I was going to have to wait a month and then someone will call me. The lady told me that I still need to pay at the end of September but then beginning of October someone will call me and the service will be cancelled. I phoned them today 22 October after not hearing anything from them for 3 weeks. Now the lady told me my cancellation still needs to be send to their department and then someone will call me. Again I still have to pay this month as well. And there is no direct line to the cancellation department apparently according to Pumelelo in customer care. So i cant call them and make arrangements. I HAVE TO WAIT FOR THEM TO CALL ME TO BE ABLE TO CANCEL MY SUBSCRIPTION! That is really ridiculous. Fortunately my phone subscription ends soon and I will be moving to another mobile service """

0
Replies (1)
Cell C
Cell C's reply22 Oct 2015, 14:27
Official
Hello dyl_boban,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN