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MK
Modikwe K

1 reviews | Active since Oct 2022

26 Oct 2022, 12:15

CELL-C WONT REFUND ME FOR DATA I PURCHSED AND THEY DID NOT LOAD ON MY SIMCARD

I purchased data on the CellC website on the 23 September 2022 but did not receive it. The R549 was taken from my bank account. I have requested a refund since 24 September 2022 even today, 26 October 2022 they have not paid me back. They issue reference numbers and keep saying the case has been escalated but no refund. I want my money back. The data was for a simcard that is in a wifi router and they called me on that sim even when I gave my primary contact number. When they reach voicemail on the simcard in the router they close the case even though they have not refunded me. How do they close a case when the refund has not been processed. These CellC employees are so ***********. I cant wait for the cellphone contract to end... I'm leaving this poor service and *********** people.

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Replies (2)
MK
Modikwe K's update26 Oct 2022, 18:14
Reviewer Update
What feedback?? Today I was told that my case is closed eveb though you have not refunded me. I want my money… i dont owe you a cent not even on my contract package. Your debit always take the money without a hussle but when I want my money to be refunded for a service you failed to provide I must beg your consultants. Why? This complaint has been logged in with cell c since 23 September, how can it be difficult to refund R549.00. But if it were to be me owing you you’d be on my case to pay or even threaten to take me to credit bureau. All I”m asking is the money and I will leave you in peace. I have submitted all the docs you’ve requested. What more do u want🤷🏿
MK
Modikwe K's update28 Oct 2022, 10:57
Reviewer Update
Just when I thought things were bad, I was accused of submitting forged statement. According to Derick Makhubele, I'm a ********* who ****s bank statements. I have requested him and his company to open a ***** case for the **** statement I have submitted so that Standard can explain why my statement is ****. This complain is no longer about them owing me money for data they did not provide, its is now a ***** case.