CELL C wont refund
Cell c double charged me a few months ago due to a public holiday they requested payment before hand to which I had accomidated and then on the public holiday my debit order went off in any case and they wwouldnt refund me the money which result in me not having petrol for the month and making me walk to work so that my family of two boys and my wife could EAT
The keep taking my payment but still no feed back regarding the refund
All the PROOF sits with them. This thievery has resulted in my decision to advise people that cell c will force you into financial difficulties instead of relief Just look at the current rating
PLEASE HELP
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Cell C's replyOfficial
25 May 2025, 09:32Dear Nicolas
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration and hardship this situation has caused you and your family.
Please note that Cell C does not process debit orders on public holidays. After reviewing our records, we can confirm that there was no double debit from our side. However, we take matters like this very seriously and would like to assist you further.
To help us investigate thoroughly, kindly send proof of the double payment to ***, along with your Cell C account or cellphone number. Once we receive the necessary documentation, we will escalate the matter and get back to you with a resolution as soon as possible.
We appreciate your patience and understanding, and we're committed to resolving this for you.
Cell C | NT
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration and hardship this situation has caused you and your family.
Please note that Cell C does not process debit orders on public holidays. After reviewing our records, we can confirm that there was no double debit from our side. However, we take matters like this very seriously and would like to assist you further.
To help us investigate thoroughly, kindly send proof of the double payment to ***, along with your Cell C account or cellphone number. Once we receive the necessary documentation, we will escalate the matter and get back to you with a resolution as soon as possible.
We appreciate your patience and understanding, and we're committed to resolving this for you.
Cell C | NT
Best regards,
Cell C's reply25 May 2025, 09:32
Official
Dear Nicolas
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration and hardship this situation has caused you and your family.
Please note that Cell C does not process debit orders on public holidays. After reviewing our records, we can confirm that there was no double debit from our side. However, we take matters like this very seriously and would like to assist you further.
To help us investigate thoroughly, kindly send proof of the double payment to ***, along with your Cell C account or cellphone number. Once we receive the necessary documentation, we will escalate the matter and get back to you with a resolution as soon as possible.
We appreciate your patience and understanding, and we're committed to resolving this for you.
Cell C | NT
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration and hardship this situation has caused you and your family.
Please note that Cell C does not process debit orders on public holidays. After reviewing our records, we can confirm that there was no double debit from our side. However, we take matters like this very seriously and would like to assist you further.
To help us investigate thoroughly, kindly send proof of the double payment to ***, along with your Cell C account or cellphone number. Once we receive the necessary documentation, we will escalate the matter and get back to you with a resolution as soon as possible.
We appreciate your patience and understanding, and we're committed to resolving this for you.
Cell C | NT
Best regards,