JK
Johnathan K

1 reviews | Active since Jul 2019

22 Jul 2019, 08:37

Cell C wont get another Cent!

I had 2x contracts with cell C. I cancelled mine roughly 6 months ago. the same time i asked to cancel my wife's, which will run out this month. but from what I remember I was told to call closer to the time. I called a couple of days to late. Then they cell c tell me i must cancel my 2 year contract 30 days prior to it ending? Surely they should call me, if they want to continue taking money after a 2 year contract? now I must pay another month and then they will cancel it. I have been in store, i have called multiple times to cancel. if i call cell c now they say they no nothing about the cancellation.... ridiculous!!!! I have even spoken to a cancellations managers about 3 weeks ago, with no response from them. I recently called again and asked for the call recording to be sent to me... Again received nothing. So my next step is to place a stop order! I will not pay that money! And if you guys black list me I will get hold of the right people. Good bye!

0
Replies (6)
Cell C
Cell C's reply22 Jul 2019, 09:08
Official
Hi  Johnathan

We would appreciate an opportunity to look into this matter.

Please private reply the number in question and a number where we can reach you on.

^NT

Best regards,

JK
Johnathan K's update22 Jul 2019, 09:26
Reviewer Update
 ***
Cell C
Cell C's reply22 Jul 2019, 09:38
Official
Thank you for providing us with your details. We will be in touch. 

^NT 

Best regards,

JK
Johnathan K's update22 Jul 2019, 14:13
Reviewer Update
Moses from Cell C just assisted me.!!! its easy to complain, so I just want to give him thanks for settling this. Thanks Moses. I hope you get recognition for your efforts! 10/10!
Cell C
Cell C's reply23 Jul 2019, 07:53
Official
Hi  Johnathan 

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. 

Your sentiments will be shared with Moses and his manager. 

Have a great day :). 

^NT

Best regards,

Cell C
Cell C's reply23 Jul 2019, 07:55
Official
 Hi  Johnathan 

Please change your rating to 5 start. 

Thank you for allowing us the opportunity to assist you. 

^NT 


Best regards,