BN
Bongekile N
1 reviews | Active since Mar 2009
11 Jun 2025, 14:47
CELL C WONT CANCEL MY CONTRACT
I am trying to cancel my account with Cell C and I keep being told that there is an amount due on my account even though their statement reflects the payments I have made. I spoke to someone called Ndivu on 11/06/2025 and she says she can see the payments but their system has not updated. These payments were made in May. What a hopeless company, I need this contract cancelled!!!!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Jun 2025, 15:02Dear Bongekile Ngubeni,
Thank you for reaching out to us.
We apologize for the frustration and inconvenience you've experienced in trying to cancel your contract. We understand your concern, and while our records currently reflect an outstanding amount, we also acknowledge the payments you mentioned. To ensure the matter is resolved accurately, we have escalated your query to our support team for further investigation. Our team will review your account and provide feedback regarding the payment status and the cancellation process. You can expect to be contacted shortly.
We appreciate your patience while we work to resolve this as quickly as possible.
Regards,
Cell C | GN
Thank you for reaching out to us.
We apologize for the frustration and inconvenience you've experienced in trying to cancel your contract. We understand your concern, and while our records currently reflect an outstanding amount, we also acknowledge the payments you mentioned. To ensure the matter is resolved accurately, we have escalated your query to our support team for further investigation. Our team will review your account and provide feedback regarding the payment status and the cancellation process. You can expect to be contacted shortly.
We appreciate your patience while we work to resolve this as quickly as possible.
Regards,
Cell C | GN
Cell C's reply11 Jun 2025, 15:02
Official
Dear Bongekile Ngubeni,
Thank you for reaching out to us.
We apologize for the frustration and inconvenience you've experienced in trying to cancel your contract. We understand your concern, and while our records currently reflect an outstanding amount, we also acknowledge the payments you mentioned. To ensure the matter is resolved accurately, we have escalated your query to our support team for further investigation. Our team will review your account and provide feedback regarding the payment status and the cancellation process. You can expect to be contacted shortly.
We appreciate your patience while we work to resolve this as quickly as possible.
Regards,
Cell C | GN
Thank you for reaching out to us.
We apologize for the frustration and inconvenience you've experienced in trying to cancel your contract. We understand your concern, and while our records currently reflect an outstanding amount, we also acknowledge the payments you mentioned. To ensure the matter is resolved accurately, we have escalated your query to our support team for further investigation. Our team will review your account and provide feedback regarding the payment status and the cancellation process. You can expect to be contacted shortly.
We appreciate your patience while we work to resolve this as quickly as possible.
Regards,
Cell C | GN
BN
Bongekile N's updateReviewer Update
16 Jun 2025, 08:55I was contacted by Cell C, thank you for the prompt response. We went through my statement and it appears that the last statement sent to me on the 4th June was incorrect as it reflected R35 outstanding instead of R1600. My feedback as a customer to Cell C is that the company needs to ensure that correct statements are sent to customers as the expectation that I should have reconciled my own account is unreasonable.
BN
Bongekile N's update16 Jun 2025, 08:55
Reviewer Update
I was contacted by Cell C, thank you for the prompt response. We went through my statement and it appears that the last statement sent to me on the 4th June was incorrect as it reflected R35 outstanding instead of R1600. My feedback as a customer to Cell C is that the company needs to ensure that correct statements are sent to customers as the expectation that I should have reconciled my own account is unreasonable.
Cell C's replyOfficial
16 Jun 2025, 09:00Dear Bongekile Ngubeni
Thank you for your feedback. We sincerely apologize for the incorrect statement sent on 4th June and understand your concern. Your comments have been noted and escalated for review. We are working to improve our billing accuracy and appreciate your understanding.
Regards
Cell C | NT
Thank you for your feedback. We sincerely apologize for the incorrect statement sent on 4th June and understand your concern. Your comments have been noted and escalated for review. We are working to improve our billing accuracy and appreciate your understanding.
Regards
Cell C | NT
Cell C's reply16 Jun 2025, 09:00
Official
Dear Bongekile Ngubeni
Thank you for your feedback. We sincerely apologize for the incorrect statement sent on 4th June and understand your concern. Your comments have been noted and escalated for review. We are working to improve our billing accuracy and appreciate your understanding.
Regards
Cell C | NT
Thank you for your feedback. We sincerely apologize for the incorrect statement sent on 4th June and understand your concern. Your comments have been noted and escalated for review. We are working to improve our billing accuracy and appreciate your understanding.
Regards
Cell C | NT