CELL C WOES JUST GOES...

<p>I handed in my handset for repairs on 01 June 17 and was informed that it could take 21 days. I was satisfied with this turn around time even though I would be without a phone for this period. I checked on the repair and according to Cell C's records the mainboard on my phone had been replaced by Bongani Gumbi and was awaiting QC. The QC however was failed on 19 Jun by Chimane Sibeko and on 21 Jun my phone was again sent by Fikile Mathobela to theExternal Repair Centre (second trip to ERC on this repair). On 26 Jun again the mainboard was replaced and a "Data Fix" done by Gary or Bertie Petersen and the phone was once again awaiting allocation to QC. On Friday 30 Jun 17 at 14:16 I received an SMS from Cell C informing me that; "The assesment on your device has been completed and has been approved under CPA. Please contact or visit your point of booking for a replacemnet. Upon arriving at the Cell C store the manager informed me their was no credit on the system for me. She called the repair center and they assured her that the matter would be escalated and that a credit should reflect on Mon 3 Jun. Even though I was UNHAPPY I had to wait. Mon 3 Jun 17 just spoke to Kosi at the repair center at 15:26 and still nothing, she promised me she would call the relevant dept to escalate the issue. I'm expecting a call from Kosi within the hour...should I hold my breath??? </p>