Cell C with poor customer service

Cell C cares more about customer ratings (Surveys) than resolving customers problems. They have *********** CRM and agents. No feedback whatsoever. It is going to be a month on the 18th of October 2020. I am still waiting for correspondence from them. I have attached the email I sent to them on the 19th of September which has gone to deaf ears.

sandile mshololo <***> Sep 19, 2020, 5:15 AM to CSI_SURVEY

Good day

Kindly note my query is not resolved. I have all the information required from me. However the response. I was told that you will NOT do my black listing because I didn't fill in the form & send the ID copy.

I'm thinking how can fill the form over the phone. Your agent was really confused. I want to retract my previous scores or ratings. I'm giving her a zero & help her with listening skills. She seemed distracted & I'm NOT keen to keep playing hide & seek with you guys.

What is annoying is that she verified me twice and asked to repeat that long IMEI number, which I did. I have attached my IMEI number. So do me a favour and block my phone.