Cell C with bad customer service

Cell C keeps out doing it self with thier horrible customer service. I was called by Thabisile on friday(26/09/2018) with regards to the post I posted on Thursday last week(25/09/2018) on Hello Peter. She sounded professional, she told me she was from Cell C social media department, confirmed that everything was sorted and I only had to forward my bank statement to Cell C so they can pay my money back since a ********** account was opened under my name & Cell C debited my account. Thabisile told me to email my bank statement with all the charges to ********** and type that I want my money back with all other bank charges I suffered. I sent the email on Friday (26/09/2018), there was no feedback, I sent the email again on Saturday(26/09), still there was no feedback, I sent the email again on Monday and guess what? There was no answer! I than decide to call Cell C today to find out what is going on, I spoke to Jessey who had no clue of what I was talking about and advise that he will transfer the call to legal that when I was on hold for 15 minutes than I decided to drop the call! Cell C you have been out standing when it come to the worst customer service!