Cell C will not raise a debit on your account just to get additional fee of R70.Rather go to Mtn or Vodacom please!!!!

I changed my banking details in January 25 with cell c.Banking details were updated on the system but mandate was never received for me to approve it.i emailed Cell C customer care to enquire if the banking details were updated ro avoid being charged and additional R70 for them not receiving the premium. I called customer care to inform them that i have still not received the debit check mandate on my new bank account and I was told that my banking details were updated and that they could not send me a new mandate because it shows that the debi-check have been manually override.i then asked if she was sure and she said yes we must wait for after the 30th to see if it was successful and if not I will have to make an eft payment. I asked if I would be charged that R70 and she said no because it shows that the banking details were updated well in advance and should Cell C not raise the debit then it would be an error on their side. Guess what debit was never raised on my account by Cell C and I still get charged R70 for an error on their side... I made an eft payment as instructed but I will not pay that R70 for the incompetence on Cell C side after I emailed and called them. Funds were available in my account but Cell C did not collect the money. I tried to call them again and there was no response.

I'm getting the feeling that Cell C is doing this to gain an additional R70 every month.

The Ceo needs to look into this because this is the worst service I have ever received.I have had to pay R470 prior to this for the same so called R70 while premiums were received and the Consumer Comission is just as useless because they never respond to complaints.