LL
Larise L
1 reviews | Active since Sept 2015
20 Dec 2022, 13:18
Cell C will not deliver my contract phone due to internal failures
Case reference number ***
Good day,
I've opened a new contract with Cell C in November 2022 which offered two cellphones.
I ordered two blue cellphones but received a blue and a black cellphone instead.
An exchange was requested for the black cellphone to be replaced by a blue cellphone and this phone was collected by RAM couriers.
On 02, 12, 14 and 20 December, I followed up about the delivery of my blue phone and was met with internal process failures as they were unable to deliver my phone due the an R.A.M. number which was outstanding. I have supp**** them with the collection number from RAM on 12 and 14 December, but still no progress made on delivery of my phone.
Today, I spoke to Pabelo who expects me to contact RAM regarding the delivery of my Cell C contract phone.
CELL C are happy to pin the blame on RAM for non delivery of my cellphone and yet I contacted Cell C when opening my contract and arranged collection of the incorrect phone.
Please help me. This.phone was meant to be a gift to my daughter and yet I'm paying for a phone I don't have.
Putrid service from the Cell C delivery department! I will never deal with them again.
Not once have they followed up with me!
Helpful (0)
Replies (14)0
Replies (14)
Cell C's replyOfficial
20 Dec 2022, 14:17Dear Larise Loftus ,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have escalated your query to our Team, we will be in touch to further assist.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have escalated your query to our Team, we will be in touch to further assist.
^TM
Cell C's reply20 Dec 2022, 14:17
Official
Dear Larise Loftus ,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have escalated your query to our Team, we will be in touch to further assist.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have escalated your query to our Team, we will be in touch to further assist.
^TM
LL
Larise L's updateReviewer Update
23 Dec 2022, 11:25I have had two Cell C employees reach out to me from the Social media department. Both promised to provide status on this matter and none have actually followed through.
My account has been debited for a contract which was not fulfilled by C Cell. I'm paying for a phone which I do not have in my possession.
Please, cancel this contract. I'm done with Cell C.
My account has been debited for a contract which was not fulfilled by C Cell. I'm paying for a phone which I do not have in my possession.
Please, cancel this contract. I'm done with Cell C.
LL
Larise L's update23 Dec 2022, 11:25
Reviewer Update
I have had two Cell C employees reach out to me from the Social media department. Both promised to provide status on this matter and none have actually followed through.
My account has been debited for a contract which was not fulfilled by C Cell. I'm paying for a phone which I do not have in my possession.
Please, cancel this contract. I'm done with Cell C.
My account has been debited for a contract which was not fulfilled by C Cell. I'm paying for a phone which I do not have in my possession.
Please, cancel this contract. I'm done with Cell C.
Cell C's replyOfficial
23 Dec 2022, 14:42We apologize for the delayed resolution.
We will follow-up with our team and revert back with feedback.
^TM
We will follow-up with our team and revert back with feedback.
^TM
Cell C's reply23 Dec 2022, 14:42
Official
We apologize for the delayed resolution.
We will follow-up with our team and revert back with feedback.
^TM
We will follow-up with our team and revert back with feedback.
^TM
LL
Larise L's updateReviewer Update
27 Dec 2022, 22:0327 December and I'm still without phone, response or resolution from CELL C!
I have paid for two phone this month but only received one.
I have paid for two phone this month but only received one.
LL
Larise L's update27 Dec 2022, 22:03
Reviewer Update
27 December and I'm still without phone, response or resolution from CELL C!
I have paid for two phone this month but only received one.
I have paid for two phone this month but only received one.
Cell C's replyOfficial
28 Dec 2022, 08:21Dear Larise Loftus ,
Kindly receive our sincerest apologies for the unpleasant experience and delayed delivery.
Please be advised that due to the festive season deliveries will be delayed. We will follow-up with our team and revert back with feedback.
Regards
^TM
Kindly receive our sincerest apologies for the unpleasant experience and delayed delivery.
Please be advised that due to the festive season deliveries will be delayed. We will follow-up with our team and revert back with feedback.
Regards
^TM
Cell C's reply28 Dec 2022, 08:21
Official
Dear Larise Loftus ,
Kindly receive our sincerest apologies for the unpleasant experience and delayed delivery.
Please be advised that due to the festive season deliveries will be delayed. We will follow-up with our team and revert back with feedback.
Regards
^TM
Kindly receive our sincerest apologies for the unpleasant experience and delayed delivery.
Please be advised that due to the festive season deliveries will be delayed. We will follow-up with our team and revert back with feedback.
Regards
^TM
LL
Larise L's updateReviewer Update
28 Dec 2022, 13:48Bot good enough as this matter has been ongoing since November. Read my complaint.
LL
Larise L's update28 Dec 2022, 13:48
Reviewer Update
Bot good enough as this matter has been ongoing since November. Read my complaint.
Cell C's replyOfficial
28 Dec 2022, 13:57 The escalation has been flagged for priority, please expect feedback.
^MN
^MN
Cell C's reply28 Dec 2022, 13:57
Official
The escalation has been flagged for priority, please expect feedback.
^MN
^MN
LL
Larise L's updateReviewer Update
29 Dec 2022, 10:17Finally, on a call with the Cell Social media Escalations department. I've been informed that the A53 phones are out of stock and will only be available during 3rd week of January 2023.
I've requested the email address for your CEO but this need supervisor approval. I was left on hold for 15 minutes and I ended the call.
In the meanwhile, c cell are deducting money from my account for a contract they have not fulfilled. I requested a contract with two phones, not one.
This was supposed to be my daughter's gift and look at the ordeal I've been put through. I don't want an apology for this, it will not solve the problem.
I'm afraid that an apology will not salvage this putrid costumer service. I want the contract canceled since c cell hasn't honored their end of the deal.
Cell C, has been dishonest from the start as I've been strung along with excuses that my phone wasn't delivered due to a missing R.a.m. number, then I promised delivery by 23 December and if you above,I was told that festive deliveries are delayed (not considering that I've been waiting since November) and today I been notified of the phone been out of stock until January.
I've requested the email address for your CEO but this need supervisor approval. I was left on hold for 15 minutes and I ended the call.
In the meanwhile, c cell are deducting money from my account for a contract they have not fulfilled. I requested a contract with two phones, not one.
This was supposed to be my daughter's gift and look at the ordeal I've been put through. I don't want an apology for this, it will not solve the problem.
I'm afraid that an apology will not salvage this putrid costumer service. I want the contract canceled since c cell hasn't honored their end of the deal.
Cell C, has been dishonest from the start as I've been strung along with excuses that my phone wasn't delivered due to a missing R.a.m. number, then I promised delivery by 23 December and if you above,I was told that festive deliveries are delayed (not considering that I've been waiting since November) and today I been notified of the phone been out of stock until January.
LL
Larise L's update29 Dec 2022, 10:17
Reviewer Update
Finally, on a call with the Cell Social media Escalations department. I've been informed that the A53 phones are out of stock and will only be available during 3rd week of January 2023.
I've requested the email address for your CEO but this need supervisor approval. I was left on hold for 15 minutes and I ended the call.
In the meanwhile, c cell are deducting money from my account for a contract they have not fulfilled. I requested a contract with two phones, not one.
This was supposed to be my daughter's gift and look at the ordeal I've been put through. I don't want an apology for this, it will not solve the problem.
I'm afraid that an apology will not salvage this putrid costumer service. I want the contract canceled since c cell hasn't honored their end of the deal.
Cell C, has been dishonest from the start as I've been strung along with excuses that my phone wasn't delivered due to a missing R.a.m. number, then I promised delivery by 23 December and if you above,I was told that festive deliveries are delayed (not considering that I've been waiting since November) and today I been notified of the phone been out of stock until January.
I've requested the email address for your CEO but this need supervisor approval. I was left on hold for 15 minutes and I ended the call.
In the meanwhile, c cell are deducting money from my account for a contract they have not fulfilled. I requested a contract with two phones, not one.
This was supposed to be my daughter's gift and look at the ordeal I've been put through. I don't want an apology for this, it will not solve the problem.
I'm afraid that an apology will not salvage this putrid costumer service. I want the contract canceled since c cell hasn't honored their end of the deal.
Cell C, has been dishonest from the start as I've been strung along with excuses that my phone wasn't delivered due to a missing R.a.m. number, then I promised delivery by 23 December and if you above,I was told that festive deliveries are delayed (not considering that I've been waiting since November) and today I been notified of the phone been out of stock until January.
Cell C's replyOfficial
29 Dec 2022, 13:02We will look into the matter and revert back with feedback.
Regards
^TM
Regards
^TM
Cell C's reply29 Dec 2022, 13:02
Official
We will look into the matter and revert back with feedback.
Regards
^TM
Regards
^TM
LL
Larise L's updateReviewer Update
08 Feb 2023, 05:51It's been months and still no resolution from cell c who have not fulfilled my contract.
I'm still being charged for two phones when I have only received one.!
I'm still being charged for two phones when I have only received one.!
LL
Larise L's update08 Feb 2023, 05:51
Reviewer Update
It's been months and still no resolution from cell c who have not fulfilled my contract.
I'm still being charged for two phones when I have only received one.!
I'm still being charged for two phones when I have only received one.!
LL
Larise L's updateReviewer Update
08 Feb 2023, 05:52I want the contract canceled as you cannot fulfill the contract but you can debt my account for a device I do not have
LL
Larise L's update08 Feb 2023, 05:52
Reviewer Update
I want the contract canceled as you cannot fulfill the contract but you can debt my account for a device I do not have
LL
Larise L's updateReviewer Update
12 Feb 2023, 21:37Still no response from Cell C. Unacceptable
LL
Larise L's update12 Feb 2023, 21:37
Reviewer Update
Still no response from Cell C. Unacceptable
LL
Larise L's updateReviewer Update
17 Mar 2023, 02:07Since November 2022, c cell have not resolved this issue. They ar charging me for a phone which I do not own and for a contract which I cannot use because I don't have access to minutes or data.
*******
*******
LL
Larise L's update17 Mar 2023, 02:07
Reviewer Update
Since November 2022, c cell have not resolved this issue. They ar charging me for a phone which I do not own and for a contract which I cannot use because I don't have access to minutes or data.
*******
*******
LL
Larise L's updateReviewer Update
25 Apr 2023, 21:06Where is my phone C cell???
More apologies and no delivery since November 2023. It's the end of April! Wake up!
More apologies and no delivery since November 2023. It's the end of April! Wake up!
LL
Larise L's update25 Apr 2023, 21:06
Reviewer Update
Where is my phone C cell???
More apologies and no delivery since November 2023. It's the end of April! Wake up!
More apologies and no delivery since November 2023. It's the end of April! Wake up!