ZM
Zona M
1 reviews | Active since Feb 2021
17 Feb 2021, 10:45
Cell C will never cancel your contract!
I have been trying to do a CPA Cancellation with these idiots for almost two months now. I was told that after 30 days the cancellation would have taken effect but the money is still going off my account. I have to keep driving to V&A for this and that but this complaint never gets resolved. I really just want this to be over so I can move on with my life. How are you guys still in business? How does Consumer Protection still allow you guys to make these unwarranted debit orders from people's accounts? None of this seems right. The most frustrating thing is being sent from pillar to post with the presence of getting help, but you end up being more frustrated than before.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
17 Feb 2021, 11:35Hi Zona
We would like to assist you, however you have nor provided your ID number or the Cell C account number which enables us to access the account.
Please reply privately with the details and we will assist you.
^MM
We would like to assist you, however you have nor provided your ID number or the Cell C account number which enables us to access the account.
Please reply privately with the details and we will assist you.
^MM
Best regards,
Cell C's reply17 Feb 2021, 11:35
Official
Hi Zona
We would like to assist you, however you have nor provided your ID number or the Cell C account number which enables us to access the account.
Please reply privately with the details and we will assist you.
^MM
We would like to assist you, however you have nor provided your ID number or the Cell C account number which enables us to access the account.
Please reply privately with the details and we will assist you.
^MM
Best regards,
ZM
Zona M's updateReviewer Update
17 Feb 2021, 11:37Cell No is ***
ID number is ***
ID number is ***
ZM
Zona M's update17 Feb 2021, 11:37
Reviewer Update
Cell No is ***
ID number is ***
ID number is ***
ZM
Zona M's updateReviewer Update
17 Feb 2021, 11:51I have privately sent my details, I will probably never hear back from these people
ZM
Zona M's update17 Feb 2021, 11:51
Reviewer Update
I have privately sent my details, I will probably never hear back from these people
Cell C's replyOfficial
17 Feb 2021, 13:06Hi Zona
We can confirm that the contract was cancelled yesterday 16 February 2021.
^MM
We can confirm that the contract was cancelled yesterday 16 February 2021.
^MM
Best regards,
Cell C's reply17 Feb 2021, 13:06
Official
Hi Zona
We can confirm that the contract was cancelled yesterday 16 February 2021.
^MM
We can confirm that the contract was cancelled yesterday 16 February 2021.
^MM
Best regards,
ZM
Zona M's updateReviewer Update
17 Feb 2021, 16:39Let us hope so, does this mean there won't be any debit orders coming through at month end? And if there is, what is my course of action?
ZM
Zona M's update17 Feb 2021, 16:39
Reviewer Update
Let us hope so, does this mean there won't be any debit orders coming through at month end? And if there is, what is my course of action?
Cell C's replyOfficial
17 Feb 2021, 17:41Good Afternoon Zona,
Kindly note that this month's debit order will be the last. You will no longer be debited going forward.
^NZ
Kindly note that this month's debit order will be the last. You will no longer be debited going forward.
^NZ
Best regards,
Cell C's reply17 Feb 2021, 17:41
Official
Good Afternoon Zona,
Kindly note that this month's debit order will be the last. You will no longer be debited going forward.
^NZ
Kindly note that this month's debit order will be the last. You will no longer be debited going forward.
^NZ
Best regards,
ZM
Zona M's updateReviewer Update
17 Feb 2021, 17:45Hi MM, no thank you. There is absolutely no reason why I should be debited this month as I put in a cancellation in December and I have not made use of any of your services nor device this month.I was told that I would only be debited for January, which I was. It is your own fault that you delayed cancelling the contract. Please sort this out amongst yourselves.
ZM
Zona M's update17 Feb 2021, 17:45
Reviewer Update
Hi MM, no thank you. There is absolutely no reason why I should be debited this month as I put in a cancellation in December and I have not made use of any of your services nor device this month.I was told that I would only be debited for January, which I was. It is your own fault that you delayed cancelling the contract. Please sort this out amongst yourselves.
Cell C's replyOfficial
17 Feb 2021, 21:41Good day Zona
The billing would be as a result of the benefits that were allocated to your account on the month of February.
Regards
^MP
The billing would be as a result of the benefits that were allocated to your account on the month of February.
Regards
^MP
Best regards,
Cell C's reply17 Feb 2021, 21:41
Official
Good day Zona
The billing would be as a result of the benefits that were allocated to your account on the month of February.
Regards
^MP
The billing would be as a result of the benefits that were allocated to your account on the month of February.
Regards
^MP
Best regards,
ZM
Zona M's updateReviewer Update
17 Feb 2021, 22:01That is more your problem than mine, I cancelled my contract in December like I said, I was told it would take 30 days for the cancellation to take effect, which would have been on the 31st of January latest. Now tell me why you allocated these so called benefits to my account? If you go on that account you will see that those benefits were never used. I accepted this story for January because of the two days where I had used the SIM while I had the phone, now having to pay for February sounds like more of a you guys problem. I did not ask that you guys delay cancelling my contract. I do not expect to owe you people anything come month end of February, nor will I be paying you anything.
ZM
Zona M's update17 Feb 2021, 22:01
Reviewer Update
That is more your problem than mine, I cancelled my contract in December like I said, I was told it would take 30 days for the cancellation to take effect, which would have been on the 31st of January latest. Now tell me why you allocated these so called benefits to my account? If you go on that account you will see that those benefits were never used. I accepted this story for January because of the two days where I had used the SIM while I had the phone, now having to pay for February sounds like more of a you guys problem. I did not ask that you guys delay cancelling my contract. I do not expect to owe you people anything come month end of February, nor will I be paying you anything.