KB
Kaylin B

1 reviews | Active since Aug 2015

03 May 2016, 07:07

Cell C wiggling there way out of specials offered

I went to cell c at Carnival Mall in Brakpan more than a month ago ( end of march 2016) to apply for their special of R99 per month for 5 GB and 15 GB night time special with a huawei router. My name was put on the list as they were waiting for stock. After a month of not hearing anything I went to the store and was told the special was discontinued due to stock problems. Firstly, if our names were already on the list for the special- we should still qualify for the product and the new comers wont be able to have the offer? Could anyone at Cell C not pickled up a phone and communicated this so that I could have sought after another deal? Is it up to the customer to run around after Cell C? I think not. For the people like my self who were on the list for the product not be helped? I am happy to take the sim card with the data in the mean time and wait for stock on the router.. Would this be possible? I was a potential first time customer at cell c and this has put a sour taste in my mouth- perhaps the reputation of cell c cant be improved after all...

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Replies (1)
Cell C
Cell C's reply03 May 2016, 07:26
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist with this matter.

Regards

Cell C | PN