HS
Hein S

1 reviews | Active since Nov 2012

23 May 2018, 19:42

Cell C WiFi Calling

Earlier this month I called the tech desk with regards to my WiFi calling not working, I was advised that this was due to a new patch that Samsung pushed in the latest android 7 update, I then downgraded my S7 back to android 6.0, WiFi calling was working, now this week I once again have no WiFi calling.

When I called tech support tonight I was advised that the issue is still ongoing on both the S6 and S7 and was advised that there is a article on the internet about the certificate issues and Samsung are attending, I searched for over an hour and could not find a single article about this or any other user complaints.

When I called back and spoke to another agent requesting that the URL of the so called article be sent to me, he knew nothing about it and advised that the S6 is no longer affected and I need to chat to Samsung to get further updates. Surely if this was a global issue there would be something on a forum like my broadband?

I live in an area where Cell C refuse to do any work on the towers to improve normal GSM calling thus rely on WiFi calling for my standby shifts.

Please advise what is the latest updated as well as when this will be sorted because your tech support have no idea.

0
Replies (8)
Cell C
Cell C's reply24 May 2018, 07:49
Official

Good morning Hein

We received an update yesterday advising that the S6 and S6 EDGE WiFi calling issue has been resolved and they are in process of sorting S7 devices, feedback will be provided.

We will get someone to follow up on this matter and advise accordingly. Apologies for the poor service.

Regards

Cell C | PN

Best regards,

HS
Hein S's update07 Jun 2018, 17:33
Reviewer Update
And still no feedback received!
Cell C
Cell C's reply08 Jun 2018, 09:29
Official

Good morning Hein

A follow-up request has been sent and feedback will be provided.

Regards

Cell C | PN

Best regards,

HS
Hein S's update20 Jul 2018, 07:12
Reviewer Update
more than a month later and still no reply! case SD739530 also logged with the so called technical department on the 3rd July promised feedback in 48hrs and once again no feedback. please have a senior manager call me I am not interested in dealing with the useless techs.
Cell C
Cell C's reply20 Jul 2018, 07:28
Official

Good morning Hein

We will get someone to contact you. Apologies for the poor service.

Regards

Cell C | PN

Best regards,

HS
Hein S's update24 Jul 2018, 19:25
Reviewer Update
And still no one has bothered to call me? wonder if I skip my payment if it will take you people so long to call for your money as well? Maybe I should refer the matter to an Ombudsman or ICASA?
Cell C
Cell C's reply25 Jul 2018, 08:27
Official

Good morning Hein

We have escalated this matter for assistance.

Regards

Cell C | PN

Best regards,

HS
Hein S's update15 Aug 2018, 18:26
Reviewer Update
Will I still be called this year?