CELL C - Why no feedback!!!

In the middle of last year (2022), I contacted CELL C and reported that my Data usage had changed drastically and that I thought that someone was committing ***** on my line and that they were to please look into this. Nothing happened, it was business as per normal and the billing via debit orders continued. I contacted the call center again and informed them that I was now going to stop making payments so that someone could actually assist with this issue. I was told that someone would be in contact with me.

The ridiculous debit amounts kept being taken off of my account to the point that I started going to the bank and reversing them. I was contacted by an agent from the accounts department to tell me to pay my account. I once again explained the situation and mentioned yet again that they were meant to be investigating my concern. I then continued making payments again until it went up to about R9000.00 with still no feedback on the previous request for an investigation to be done.

Cell C then started randomly debiting my account on unspecific days (within 2 days of each other ), I would then go into the bank and reverse these debits and wait on a call from them so that I could explain why and demand an explanation as to where they were with the investigation.

The amounts that were debited also varied consistently and this is what also drew concern, how could the amounts be so random and go off on random dates.

After reversing the random amounts, I made manual payments with the last one being done at the end of October 2022/ beginning November 2022 of R4500.00 just to assure them that I was still paying for the lines.

In December 2022 I received a message via sms saying that my number has now been successfully terminated!!!!

I contacted Cell C call center again and spoke to a call center agent who said that there was nothing that they could do and that I had now been handed over and needed to contact HP Attorneys. I contacted HP Attorneys and they advised that they do not have any information pertaining to my cellphone number or account with Cell C.

This means that that I now cannot receive calls as it says that my number does not exist. This has and still is affecting my business as I am in sales and have had my cellphone number for 10 plus years! Out of pure frustration, I then made contact with Stanwin from the Sandton branch and he said that he would escalate my complaint. To date, I have STILL not heard anything from anyone at Cell C.

I desperately need this to be rectified ASAP. I have 4 accounts with Cell C and have been a loyal client for years. I am very disgruntled and disappointed and I need this to be sorted out ASAP. If someone from CELL C Head office could please contact me on my office landline number, ***, I would appreciate it.