OM
Olive M
1 reviews | Active since Sept 2015
15 Mar 2021, 15:09
Cell C - Why is my SIM card suddenly not registered on the network??
I have CellC contract which does nothing for me because the SIM card is suddenly not registered on the network. So I am paying the subscription, but I cannot use the service. The SIM card does nothing for me! I can't make calls or use the data that I pay for. I called customer care and I was told the issue would be resolved, but still nothing. I'm really frustrated!
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
15 Mar 2021, 15:27Hi Olive
Kindly send us a private reply with the number in question, we'll check on the system.
^PN
Kindly send us a private reply with the number in question, we'll check on the system.
^PN
Cell C's reply15 Mar 2021, 15:27
Official
Hi Olive
Kindly send us a private reply with the number in question, we'll check on the system.
^PN
Kindly send us a private reply with the number in question, we'll check on the system.
^PN
Cell C's replyOfficial
15 Mar 2021, 22:32Please change your network settings to Manual Network Selection, then select Vodacom as a roaming partner and advise.
Regards
^MP
Regards
^MP
Cell C's reply15 Mar 2021, 22:32
Official
Please change your network settings to Manual Network Selection, then select Vodacom as a roaming partner and advise.
Regards
^MP
Regards
^MP
OM
Olive M's updateReviewer Update
19 Mar 2021, 10:39Kindly note, my number still does not work. I have tried manual network selection as advised to no avail! I called customer care again and I was told my number is being migrated, but the consultant could not tell me when I can expect my number to be operational again. I’m am paying for a contract monthly but I get no service!! This is really unfair and inconsiderate if not against professional ethics at best! I want to be released from this contract with immediate effect! Please assist me here, I’m really frustrated!
OM
Olive M's update19 Mar 2021, 10:39
Reviewer Update
Kindly note, my number still does not work. I have tried manual network selection as advised to no avail! I called customer care again and I was told my number is being migrated, but the consultant could not tell me when I can expect my number to be operational again. I’m am paying for a contract monthly but I get no service!! This is really unfair and inconsiderate if not against professional ethics at best! I want to be released from this contract with immediate effect! Please assist me here, I’m really frustrated!
Cell C's replyOfficial
19 Mar 2021, 13:23Please follow the below steps and let us know how it goes.
From Home screen, tap the Menu key.
Tap Settings.
Tap Wireless & networks.
Tap Mobile networks.
Tap Network operators.
Tap Search networks. Select MTN
^PN
From Home screen, tap the Menu key.
Tap Settings.
Tap Wireless & networks.
Tap Mobile networks.
Tap Network operators.
Tap Search networks. Select MTN
^PN
Cell C's reply19 Mar 2021, 13:23
Official
Please follow the below steps and let us know how it goes.
From Home screen, tap the Menu key.
Tap Settings.
Tap Wireless & networks.
Tap Mobile networks.
Tap Network operators.
Tap Search networks. Select MTN
^PN
From Home screen, tap the Menu key.
Tap Settings.
Tap Wireless & networks.
Tap Mobile networks.
Tap Network operators.
Tap Search networks. Select MTN
^PN
OM
Olive M's updateReviewer Update
29 Mar 2021, 11:57Dear CellC
Kindly note that I have tried the settings sent to me to ensure that my number is online. However none of the solutions provided have worked!! My number still does not work. I have loaded data that I can’t use!! It has probably expired by now. Meanwhile I continue to pay for a subscription that does not offer me any service. Why should I suffer because you’re migrating???? Please help me here I’m at the end of my tether. It’s either you release me from the contract or make sure my line is active. Simple
Kindly note that I have tried the settings sent to me to ensure that my number is online. However none of the solutions provided have worked!! My number still does not work. I have loaded data that I can’t use!! It has probably expired by now. Meanwhile I continue to pay for a subscription that does not offer me any service. Why should I suffer because you’re migrating???? Please help me here I’m at the end of my tether. It’s either you release me from the contract or make sure my line is active. Simple
OM
Olive M's update29 Mar 2021, 11:57
Reviewer Update
Dear CellC
Kindly note that I have tried the settings sent to me to ensure that my number is online. However none of the solutions provided have worked!! My number still does not work. I have loaded data that I can’t use!! It has probably expired by now. Meanwhile I continue to pay for a subscription that does not offer me any service. Why should I suffer because you’re migrating???? Please help me here I’m at the end of my tether. It’s either you release me from the contract or make sure my line is active. Simple
Kindly note that I have tried the settings sent to me to ensure that my number is online. However none of the solutions provided have worked!! My number still does not work. I have loaded data that I can’t use!! It has probably expired by now. Meanwhile I continue to pay for a subscription that does not offer me any service. Why should I suffer because you’re migrating???? Please help me here I’m at the end of my tether. It’s either you release me from the contract or make sure my line is active. Simple
Cell C's replyOfficial
29 Mar 2021, 14:03Hi Olive
We'll be in touch to assist.
Regards
^MP
We'll be in touch to assist.
Regards
^MP
Cell C's reply29 Mar 2021, 14:03
Official
Hi Olive
We'll be in touch to assist.
Regards
^MP
We'll be in touch to assist.
Regards
^MP