Cell C where you see for yourself because the employees are of no help

***

He gave what he remembers and they say it's wrong so I really don't know. We then rather go buy a new SIM with another network because Cell c is worse than dealing with home affairs because with them produce ones ID and one gets help cell c wants the impossible even banks are easier to deal with than cell c. Cell c is worse then home affairs which is a government entity and they bad yet cell c has proven to be worse

That was cell c last response and since then no one has contacted me to assist. Yet you say you understand my frustration clearly not.

If ever there is a useless company it's Cell C. And I will tell everyone I encounter because they don't deserve business

We up and down to Westgate branch they said I must bring 19 year son because they SIM is not Rica then we bring him still they can't Rica it. They can give off such information like the sim not being Rica and that the last WiFi call was to a 08414 number yet can't do a SIM swop. What is a WiFi call firstly. The child only knows the number of the call he was on when the phone got ****** yet they say that's a what's app call so what's the difference between a WiFi call and a what's app call. Worse company ever. Do they really think we are ****mers if we complaining on a public platform come on man. Useless to the point of no ****ing return

Imagine a person must go through so much for a prepaid SIM swop yoh. Shame yet they can say he makes WiFi calls and the SIM is not Rica and he calls a 08414 number everyday wow cell c. This is a 19 year old boy yourll want to know when he puts airtime what's 5 numbers 19 years old can't even remember what they ate this morning. Be ****ing realistic and put yourselves in the child's shoes urll got zero sympathy for yours loyal clients. No hearts

Up to now yourll have done zero so please stop lying phone was ****** Tuesday night while he was on a what's app call. So stop with the lies

I told the call centre and Westgate this child needs that number he is going over seas and the agency contracts him on his number yet yourll have done zero to assist. I am beyond frustrated at this point. Clearly yourll don't like when clients are nice yourll want us to be rude that's the only time yourll listen.

Now yourll are messing with my child future and I won't have that. Everyone will know this story. Watch this space

Whatever

I am sure

*** number to contact.

Yoh yourll are so dumb now urll did a SIM swop to my husbands number ur just made our lives harder. Who the hell asked urll to swop my husbands number I don't know. I clearly gave the agent my son's number and the Rica serial for the new SIM now the hell urll decided to involve my husband and do a SIM swop for his number when he didn't request it is beyond me. What the heck is cell C's problem. My complaint clearly states SIM for for what number what are urll doing. All this better be fixed and fixed ASAP. Yoh how much more of a mess can urll make

Do yourll actually know what to asking urll to do and do urll actually know what urll doing. Do departments within urlls company communicate with each other because yourll are seem like urll are running dizzy there at cell c.

Please show me or make me hear where we asked for my husband number to be involved all that was said is contact us on his number. Must we speak in another language because English is not cutting it for cell c

Urll keep saying urll under my frustration yet keep frustrating me more by making things worse. If the SIM swop for my son was done in the first place this mess would have never happened. Yoh yoh what more can urll do to make our lives harder

Please do yourselves a favour and listen to the call. The agent clearly asks me for the number for sim swop I give her 084600 then she ask for the Rica serial I give her. Then she asked who is K Stan I tell her my husband she asks to speak to him why only she know. What the heck are urll doing my GOD. Why she confused herself only God knows. Ur all running dizzy there at cell c and it's crystal clear noe

Wow

Still nothing from yourll and it's after 11 and it's urlls mess up. See when I say useless

Now urll messed up and want me to answer a million questions again for urlls mess. How many times must we answer the same questions. Now I am putting this whole story on tiktok because I am up and down with cell c from Wednesday.

Imagine there is no manger as per the agent and we must keep answering the same questions. By Monday morning it will be all over tiktok. This is not my mess

We didn't ***** anything more did we kill anyone yet we being asked the same damn questions over and over again and don't talk **** about urll understand my frustration because urll do not this is an on going battle from Wednesday. What the heck is wrong with cell c. You playing with the wrong one

As urll been saying for days. I am not answering no questions again. This is urlls mess now notine

Just got off a 22 minute call from a cell c agent Nombuso dludla from social media department who's says she don't know my full story yet she works says she works in the social media department and I have only complained via social media....wow ...yet again shows no communication within cell c. Now she says she can't do anything but say sorry for them doing a SIM swop on my hus and's numbers. According to POPIA cell c has used my husbands information without him asking for it to be used or access which is ********. But Nombuso dludla says that such which is using ones Info without their consent makes sense. Which tell me agents at cell c clearly didn't go for POPIA training. Now urll keep calling me and still messing up further and further. I will not question urlls questions as this is not my mess plus violated my husband information accordingly to POPIA. Are urll feeling okay????? I don't think so plus because I didn't answer urlls questions agent Nombuso dludla cut the call because I refused because this is not my mess. So urll can't do anything to fixed what urll did to my husband which is wrong according to POPIA yet urll want me to answer urlls questions. Please tell me where is the sense???? And don't even say urll understand my frustration because that is pure utter lies because from weds urll been saying the same thing yet nothing has been done the only thing urll done is violate my husband according to the law

I have already given urll the number and I won't answer urlls questions again so if the next agent asks me urlls stupid questions it won't be nice

Then it's fine. Urll swopped and accessed my husband information without asking urll. I will deal with urll.

Don't bother contacting me but urll will be dealt with

Urll commited SIM swop ***** by doing a SIM swop for a customer that didn't ask for a SIM swop yet urll going on with me saying urll take this seriously urll clearly do not because urll did not sort the **** urll did to my husband out

Urll can't do it as I refuse to answer questions already answered before. So leave me I will sort it out because clearly urll can't

Yourll have not adhere to policies either so how can urll hold me to a policy which urll can't hold urself????? I have given urll the number 1 million times where to call to fix urlls **** but clearly English is not a language urll understand. Furthermore I said stop saying urll understand my frustration because urll understand nothing except the questions urll ask.

Urll can't answer simple questions not here on this platform or via call. Urll avoid all questions because I state the truth. Urll wanna hold others accountable to policy yet can't hold yourself and employees accountable to policy. ***

Still urll calling for a SIM swop which I won't do because I won't answer the questions. As urll hold clients accountable and not yourself. I want urlls mistake corrected. Who asked urll to do a SIM swop for my husband who??? And I know urll won't answer that question. Apparently it's escalated to a manager....wow only now. Waiting for urll to correct urlls ****.

Leave the sim swop for my son he will move to the yellow network and so will I and my daughter. Because cell c is terrible. Fix the mistake urll made. Urll can't even fix urlls own mistake.

It's not sorted. And urlls mistake is not corrected because my husband still does not have his contacts because of urlls mistake. Urll now doing what we initially asked for is not helping urlls mistake. If urll just listen and did what was asked initially we would not be here. I had to fight for a whole week now we still sit with cell c mistake. Therefore I am still not happy at all. A person must fight first before **** gets done and sorry does not help the mistake ur agent made because my husbands life is made difficult not on at all.