Cell C what a nightmare!

I was given authorisation from Cell C to cancel my contract because there was no signal in the area I live. I returned the handset to a Cell C store at the beginning of September 2015. Cell C head office advised two days later the handset was received. To date I am still waiting for Cell C to cancel my contract. I was billed for the full month of September and now October. I have tried calling the contact centre numerous times, no one can assist me and keep transferring me to different departments. I am still waiting to hear from Heidi in the billing department who promised she would call me back before her shift ended on Wednesday. I have never received such pathetic service, Cell C are a nightmare to deal with! Agents transfer you to any department to rid of the call and are not bothered to assist. Taking a contract with Cell C was my biggest mistake. <br> <br>