DL
Diandra L
1 reviews | Active since Aug 2018
07 Jun 2021, 09:31
Cell C - what a dissapointment
Terrible customer service - please I am requesting that a MANAGER call us - you have been double debiting our account without consent and with no good reason as you skip a month and then debit us twice in one month even though the account has funds as per the selected debit order date! Try calling your contact center? Already done and thanks but no thanks they have been of no help. Try and go to their store? Done and guess what - still just as terrible..... Thinking of cancelling although we have been loyal customers for a very long time......
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Cell C's replyOfficial
07 Jun 2021, 09:57Hi Diandra
Thank you for contacting Cell C.
Kindly note that we have been experiencing challenges with our billing systems and this has been communicated via SMS to our customers.
Should your account not be debited on time, we would like to request that you reserve the funds in your account for us to debit at a later stage or simply do an EFT.
We would like to sincerely apologise for the inconvenience caused and hope this clarifies the matter.
^MM
Thank you for contacting Cell C.
Kindly note that we have been experiencing challenges with our billing systems and this has been communicated via SMS to our customers.
Should your account not be debited on time, we would like to request that you reserve the funds in your account for us to debit at a later stage or simply do an EFT.
We would like to sincerely apologise for the inconvenience caused and hope this clarifies the matter.
^MM
Best regards,
Cell C's reply07 Jun 2021, 09:57
Official
Hi Diandra
Thank you for contacting Cell C.
Kindly note that we have been experiencing challenges with our billing systems and this has been communicated via SMS to our customers.
Should your account not be debited on time, we would like to request that you reserve the funds in your account for us to debit at a later stage or simply do an EFT.
We would like to sincerely apologise for the inconvenience caused and hope this clarifies the matter.
^MM
Thank you for contacting Cell C.
Kindly note that we have been experiencing challenges with our billing systems and this has been communicated via SMS to our customers.
Should your account not be debited on time, we would like to request that you reserve the funds in your account for us to debit at a later stage or simply do an EFT.
We would like to sincerely apologise for the inconvenience caused and hope this clarifies the matter.
^MM
Best regards,