CN
Charmaine Nsubuga-Mukasa
1 reviews | Active since Jun 2020
11 Jun 2020, 08:06
Cell C ... WHAT A DISGRACE
I purchased a prepaid device online via Cell C. When it arrived via courier, I discovered that it was damaged. I called into the customer care line immediately, to obtain my 7 day warranty and was told that I would be contacted within 24-48 hrs, despite Co-Vid concerns. They also said that my query had been escalated to a priority case. In summary: They never called me back, I called them several times within 4-5 day period and I'm sure it will still continue . I spoke to countless operators who then gave me their managers. Two of the mangers said they would contact me at a certain time/day and no response came from them at all. I even went to the Mall of Africa store to see if they could help me, but to no avail. I am so disappointed, frustrated, angry and lack trust within the Cell C business. If any knowledgeable and concerned Cell C representative would like to contact me, my reference number on the system is: ***
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Replies (5)0
Replies (5)
Cell C's replyOfficial
11 Jun 2020, 09:02Good morning Charmaine
Thank you for bringing this matter to our attention. Apologies for the service you have received.
We have received your complaint on our Twitter page as well and has been forwarded for assistance.
^PN
Thank you for bringing this matter to our attention. Apologies for the service you have received.
We have received your complaint on our Twitter page as well and has been forwarded for assistance.
^PN
Best regards,
Cell C's reply11 Jun 2020, 09:02
Official
Good morning Charmaine
Thank you for bringing this matter to our attention. Apologies for the service you have received.
We have received your complaint on our Twitter page as well and has been forwarded for assistance.
^PN
Thank you for bringing this matter to our attention. Apologies for the service you have received.
We have received your complaint on our Twitter page as well and has been forwarded for assistance.
^PN
Best regards,
CN
Charmaine Nsubuga-Mukasa's updateReviewer Update
11 Jun 2020, 10:18I have received a private reply from Cell C that I feel is unsatisfactory. Not only did I use hellopeter as a platform, but I tweeted my appalling circumstances in relation to the business. I feel that their resolution to my situation should be immediate (ie: no later than today's business working hours), since I have made every effort to consolidate and resolve this matter. Charmaine N-Mukasa
CN
Charmaine Nsubuga-Mukasa's update11 Jun 2020, 10:18
Reviewer Update
I have received a private reply from Cell C that I feel is unsatisfactory. Not only did I use hellopeter as a platform, but I tweeted my appalling circumstances in relation to the business. I feel that their resolution to my situation should be immediate (ie: no later than today's business working hours), since I have made every effort to consolidate and resolve this matter. Charmaine N-Mukasa
Cell C's replyOfficial
11 Jun 2020, 11:14We understand that the matter has caused frustrations and want to assure you that we will do our best to have it resolved.
^NS
^NS
Best regards,
Cell C's reply11 Jun 2020, 11:14
Official
We understand that the matter has caused frustrations and want to assure you that we will do our best to have it resolved.
^NS
^NS
Best regards,
CN
Charmaine Nsubuga-Mukasa's updateReviewer Update
11 Jun 2020, 15:16Cell C has made contact with me today. They have said that my device will either be collected tomorrow ( 12 June 2020) or next week Monday ( 15 June 2020) at the very latest. They then proceeded to tell me that an investigation on the device will happen and that it will take two working days for it to reach the Repairs/Investigation Department at Cell C. From then on I will be contacted within the week, to get feedback as to what is happening and will be the result of the damaged phone. I personally wouldn't encourage fellow citizens to purchase any item that Cell C advertises, particularly online. I can attest to the fact that your emotions and personal daily responsibilities won't be respected or acknowledged. In addition, I want to thank HelloPeter for this platform. Without your sincere interest in people and service delivery, we wouldn't know where to begin to solve such matters. I will keep you all informed as to what happens next and if Cell C keeps its word.
CN
Charmaine Nsubuga-Mukasa's update11 Jun 2020, 15:16
Reviewer Update
Cell C has made contact with me today. They have said that my device will either be collected tomorrow ( 12 June 2020) or next week Monday ( 15 June 2020) at the very latest. They then proceeded to tell me that an investigation on the device will happen and that it will take two working days for it to reach the Repairs/Investigation Department at Cell C. From then on I will be contacted within the week, to get feedback as to what is happening and will be the result of the damaged phone. I personally wouldn't encourage fellow citizens to purchase any item that Cell C advertises, particularly online. I can attest to the fact that your emotions and personal daily responsibilities won't be respected or acknowledged. In addition, I want to thank HelloPeter for this platform. Without your sincere interest in people and service delivery, we wouldn't know where to begin to solve such matters. I will keep you all informed as to what happens next and if Cell C keeps its word.
CN
Charmaine Nsubuga-Mukasa's updateReviewer Update
16 Jun 2020, 10:41Good day all. Cell C has contacted me further and assured me that my damaged/faulty device will be replaced. I should have my new phone delivered by next week. Thank you HalloPeter for you help. I'm very thankful.
CN
Charmaine Nsubuga-Mukasa's update16 Jun 2020, 10:41
Reviewer Update
Good day all. Cell C has contacted me further and assured me that my damaged/faulty device will be replaced. I should have my new phone delivered by next week. Thank you HalloPeter for you help. I'm very thankful.