Cell C what a disappointment!! - Reopened a Settled Contract – Now Wrongly Billing Us and Cutting Services

We are extremely disappointed with how Cell C has handled our account.

Over a year ago, we settled my husband's contract in full and received a formal paid-up letter confirming that the account had been closed. Naturally, we believed the matter was resolved.

Now, a year later, we’ve been told the contract was never officially closed and that we are in arrears due to ongoing “service fees.” This makes no sense, as the account was paid up and should have been deactivated at that time.

Even more frustrating is that his services have now been suspended, and Cell C is refusing to reconnect him — all because of an error on their side.

This situation is unacceptable and has caused unnecessary stress and inconvenience.

We expect that the incorrect charges be reversed. That the account be properly closed, once and for all. That services be restored without further delay and that we receive a clear explanation of how this happened

We have always paid our accounts responsibly and in full, and we expect the same level of integrity and professionalism in return but unfortunately Cell C has not done any of the above! Once this has been resolved we will not be returning as a customer and will not recommend then every again!