Cell c what a disappointment!!!

What a bad experience and run around with cell c after being a loyal customer for years and finally when you need there team from the Greenacres store in Port Elizabeth to customer care department absolutely pathetic just to be able to do a sim swap it's like pulling teeth you pass a the security questions and you buy a non-rica sin.csrd from them then they fight with you to say it is not valid! Now it seems they have blocked me with customer care as it keeps giving me different options and not the options needed to resolve this matter! If I am not called today still with a resolution by a manager who knows what they are doing I will go to the rest of social media and advise people to not use your network! This is pathetic running around for 3 hours and something so simple is not resolved absolutely unacceptable!!!