NJ
Nate J
1 reviews | Active since Nov 2017
18 Jul 2019, 12:52
CELL C Westville Mall
I purchase a cigarette lighter car charger from the store. Notice my cell was not charging when I plugged it in. One of the side pins was not releasing and making connection. Took unit to the store and told it is physical damage and it will not be replaced although it has a warranty but not for physical damage.
So purchase your goods, go with a store rep to test it and then leave the centre? Absolutely terrible customer service.
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Replies (4)
Cell C's replyOfficial
18 Jul 2019, 14:17Hi Nate
When was the charger purchased and is the physical damage visible?
^MM
When was the charger purchased and is the physical damage visible?
^MM
Cell C's reply18 Jul 2019, 14:17
Official
Hi Nate
When was the charger purchased and is the physical damage visible?
^MM
When was the charger purchased and is the physical damage visible?
^MM
NJ
Nate J's updateReviewer Update
18 Jul 2019, 15:38Hi
Thank you for the response.
I purchased the SNUG Car Juice 3 charger on 26/06/19.
I plugged it into the cigarette lighter in my van and noticed my phone not charging.
Pulled it out and the pin on the one side was not releasing and stuck inside the unit, not making contact in order to charge my device.
The only thing visible is that the pin is stuck and not releasing. They say I forced it in. How do you force a unit into a car lighter port in the car? Really condescending attitude. I have these units and never had an issue like this.
Regards
Nate
Thank you for the response.
I purchased the SNUG Car Juice 3 charger on 26/06/19.
I plugged it into the cigarette lighter in my van and noticed my phone not charging.
Pulled it out and the pin on the one side was not releasing and stuck inside the unit, not making contact in order to charge my device.
The only thing visible is that the pin is stuck and not releasing. They say I forced it in. How do you force a unit into a car lighter port in the car? Really condescending attitude. I have these units and never had an issue like this.
Regards
Nate
NJ
Nate J's update18 Jul 2019, 15:38
Reviewer Update
Hi
Thank you for the response.
I purchased the SNUG Car Juice 3 charger on 26/06/19.
I plugged it into the cigarette lighter in my van and noticed my phone not charging.
Pulled it out and the pin on the one side was not releasing and stuck inside the unit, not making contact in order to charge my device.
The only thing visible is that the pin is stuck and not releasing. They say I forced it in. How do you force a unit into a car lighter port in the car? Really condescending attitude. I have these units and never had an issue like this.
Regards
Nate
Thank you for the response.
I purchased the SNUG Car Juice 3 charger on 26/06/19.
I plugged it into the cigarette lighter in my van and noticed my phone not charging.
Pulled it out and the pin on the one side was not releasing and stuck inside the unit, not making contact in order to charge my device.
The only thing visible is that the pin is stuck and not releasing. They say I forced it in. How do you force a unit into a car lighter port in the car? Really condescending attitude. I have these units and never had an issue like this.
Regards
Nate
Cell C's replyOfficial
19 Jul 2019, 09:11Please private message us your Cell C number.
^MM
^MM
Cell C's reply19 Jul 2019, 09:11
Official
Please private message us your Cell C number.
^MM
^MM
NJ
Nate J's updateReviewer Update
19 Jul 2019, 09:50I am not a Cell C subscriber.
How to i Private message my number?
How to i Private message my number?
NJ
Nate J's update19 Jul 2019, 09:50
Reviewer Update
I am not a Cell C subscriber.
How to i Private message my number?
How to i Private message my number?