Cell C Welcome to voicemail No Service At All

This is day no 4 without being able to receive calls on my Cell C number. I called Cell C customer care on Tuesday 25 August regarding not being able to receive phone calls. The lady informed me that technicians are working on the problem and they don't have a turnaround time (TAT). I called again last night 27 August and the gentleman informed me that it's a widespread problem, technicians are working on it and again they don't have a turnaround time (TAT). This is utter pathetic service, why must we pay for a service having a contract but people can't even reach you due to a problem that clearly is not being resolved. Cell C did not even inform us as customers that they are having a problem. I was only informed that there is a problem when I called customer care to enquire what is going on. Till today no communication from Cell C. I guess expecting to be compensated by Cell C is too much to ask.