AK
Ashley K

1 reviews | Active since Nov 2012

20 May 2016, 05:15

Cell C Water don't know how to answer a phone even...

<p>One would think that since Cell C is a telecoms company, their staff would know how to answer a phone. I phoned Cell C in the Waterfront 5 times and each time someone would answer but not say a word. I would say hello 3 times and no response yet I could year people speaking in the background. Is this standard procedure to answer the phone and not say hello or anything for that matter? At least give the caller some idea what is happening. This is just disgusting but is typical of the service provided by certain people that are given jobs in SA.</p>

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Replies (2)
Cell C
Cell C's reply20 May 2016, 05:34
Official

This is not the norm or standard of service we want for our customers. We will address this matter with the store manager to have this kind of behavior rectified. Apologies for the unsatisfactory service.

Regards

Cell C | PN

Cell C
Cell C's reply20 May 2016, 05:38
Official

This is not the norm or standard of service we want for our customers. We will address this matter with the store manager to have this kind of behavior rectified. Apologies for the unsatisfactory service.

Regards

Cell C | PN