DE
Darren E

1 reviews | Active since Dec 2017

02 Apr 2022, 15:12

Cell C wasting my money.

I am writing this because your service lately is terrible and I want to have this service cancelled immediately. I do not want anything deducted from my account at the end of April. I am canceling my service because, on 1 March the Data sim stopped working. was no longer registered on the Cell c Network. I called in to findout and was informed that i need to buy a new sim and you will do a sim swap free of charge. Last week Sunday i decided to keep the service and did the sim swap just to informed that i will be billed R50 ( Not my fault the sim stopped working). Its now a week later and YES!!!!!!!!!!!! the sim card again from 1 April (Only tried using it this morning) but the Sim is again not registered. I called in from *** same as last week and YES!!!!!!!!!! i was told to go buy a new sim and do a sim swap again and I wont be charged. I AM NOT INTERESTED, SIM WAS HARDLY USED LAST Month (5 days 27 - 31 March). If you can render me a proper service then dont debit my account, my payment is never late. I am done I dont want any service from Cell C because if i buy a Sim today, do a swap, I will be a R100 in extra debt to just have the same problem 1st of May again.

Something is wrong on your side because 1 March the sim stopped and Now 1 April the sim stopped so going forward the chances are probably a 99% that the sim will stop working on 1 May 2022.

I WANT THIS CANCELLED.

0
Replies (4)
DE
Darren E's update19 Apr 2022, 10:42
Reviewer Update
Good day,

Please advise if the account/invoice has been credited as I wont be paying any bill this month.
Cell C
Cell C's reply19 Apr 2022, 15:04
Official
Hi Darren 

Thank you for contacting Cell C. 

Our record indicate that your account does have an amount that is due for payment later this month. 

Regards
^MP 
DE
Darren E's update19 Apr 2022, 15:14
Reviewer Update
Thank you so much for the assistance and understanding.
Cell C
Cell C's reply19 Apr 2022, 16:01
Official
You're welcome. 

^MP