CELL C WAS NOTE WAS WONDERFUL !!!!!!!

I have upgrading my cellphone on the 24/08/2018 and i was very impressed the lady from cell c helped me. I received my new cellphone and sim card on the 29/08/2018 at 08:27 am . I called the customer call center at 2pm to do a sim swop as my sim card does not fit in my new phone , the person on the other side said that my phone will be activated in 4 hours. this morning still its not activated. I just called the call centre now and the guy at the call center says its not his problem i must go buy a new sim card , right now i have no contact with my family and i have small children my phone is not a luxury it is a necessity . please get back to me a.s.a.p