BW
Brandon W
1 reviews | Active since Dec 2016
12 Oct 2020, 15:47
Cell C Warranty Fails and Troubles
I booked in an LG Dual Screen Case with Cell C and the manager was unprofessional and mildly rude. He never provided me with a slip for tracking or a Job Number. He only took down my details and the details of the faulty device to be swapped out under warranty and wrote them out on a plain sheet of A4 paper. I was told that I would hear back from them regarding the progress in a few days but it has been over a week without any response. So I called that Cell C branch to query and was just provided with unhelpful excuses. Still no Job Number or anything to track the progress of the Warranty. I then contacted LG and was told they cant track the Job without a Job Number or reference number... WHICH WAS NEVER PROVIDED. So both parties are dropping the ball repeatedly as I keep getting asked for a reference number that was not given to me for this very purpose. Very disappointed in Cell C for their lackluster assistance and gross incompetence as this is a simple warranty replacement that otherwise and normally gets sorted within a few working days up to 2 weeks max.
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Replies (5)BW
Brandon W's updateReviewer Update
12 Oct 2020, 15:50Still blown away how when I provide both parties (Cell C and LG) with the contact details of each other, and request they get in touch and liaise with each other better, the Cell C branch and manager I dealt with at Cell C, and the rep from LG regarding the Warranty and Repairs, that neither party has managed to come to the table and actually get a hold of the other and organize the Warranty.
BW
Brandon W's update12 Oct 2020, 15:50
Reviewer Update
Still blown away how when I provide both parties (Cell C and LG) with the contact details of each other, and request they get in touch and liaise with each other better, the Cell C branch and manager I dealt with at Cell C, and the rep from LG regarding the Warranty and Repairs, that neither party has managed to come to the table and actually get a hold of the other and organize the Warranty.
BW
Brandon W's updateReviewer Update
12 Oct 2020, 15:59Amazed at the level of complacency and incompetency regarding covering a warranty of 2 years within 4 months of owning the device. And the fact that it is like dealing with bad AI and not actual people who have the capacity to communicate between departments and make a plan. What good are these companies when they cant maintain their FLAGSHIP DEVICE customers and their satisfaction with their products.
If I was in the position of the manager at Cell C the Unit would have already been swapped out at LG repair center already, I would have created a proper Job Card with a reference number and I would be in touch with the customer to collect their replacement from the branch as soon as possible without rude attitudes and a run around akin to harassment by Artificial Intelligence and non-human mindsets and behaviors. It is basically like dealing with bots instead of people doing a job. Very Sad
If I was in the position of the manager at Cell C the Unit would have already been swapped out at LG repair center already, I would have created a proper Job Card with a reference number and I would be in touch with the customer to collect their replacement from the branch as soon as possible without rude attitudes and a run around akin to harassment by Artificial Intelligence and non-human mindsets and behaviors. It is basically like dealing with bots instead of people doing a job. Very Sad
BW
Brandon W's update12 Oct 2020, 15:59
Reviewer Update
Amazed at the level of complacency and incompetency regarding covering a warranty of 2 years within 4 months of owning the device. And the fact that it is like dealing with bad AI and not actual people who have the capacity to communicate between departments and make a plan. What good are these companies when they cant maintain their FLAGSHIP DEVICE customers and their satisfaction with their products.
If I was in the position of the manager at Cell C the Unit would have already been swapped out at LG repair center already, I would have created a proper Job Card with a reference number and I would be in touch with the customer to collect their replacement from the branch as soon as possible without rude attitudes and a run around akin to harassment by Artificial Intelligence and non-human mindsets and behaviors. It is basically like dealing with bots instead of people doing a job. Very Sad
If I was in the position of the manager at Cell C the Unit would have already been swapped out at LG repair center already, I would have created a proper Job Card with a reference number and I would be in touch with the customer to collect their replacement from the branch as soon as possible without rude attitudes and a run around akin to harassment by Artificial Intelligence and non-human mindsets and behaviors. It is basically like dealing with bots instead of people doing a job. Very Sad
Cell C's replyOfficial
12 Oct 2020, 16:01Good day Mr. Ware
Thank you for writing to Cell C.
We have received your review regarding your handset that is booked through our Cell C store.
Our team will investigate and contact for assistance with your query.
Please accept our sincere apologies.
^NZ
Thank you for writing to Cell C.
We have received your review regarding your handset that is booked through our Cell C store.
Our team will investigate and contact for assistance with your query.
Please accept our sincere apologies.
^NZ
Cell C's reply12 Oct 2020, 16:01
Official
Good day Mr. Ware
Thank you for writing to Cell C.
We have received your review regarding your handset that is booked through our Cell C store.
Our team will investigate and contact for assistance with your query.
Please accept our sincere apologies.
^NZ
Thank you for writing to Cell C.
We have received your review regarding your handset that is booked through our Cell C store.
Our team will investigate and contact for assistance with your query.
Please accept our sincere apologies.
^NZ
BW
Brandon W's updateReviewer Update
12 Oct 2020, 16:12Please do... I am waiting to hear back from either Cell C or LG about getting this sorted and I dont see why it is so complicated or why I have been given the run around.
My Handset the LG G8X ThinQ is still working just fine; It was the LG Dual Screen that was booked in under warranty to be swapped out as it simply died within 4 months of me owning the device. This should have been taken care of already but I have not heard back from Cell C or LG regarding this issue. Instead I am asked for a reference number which the Hillcrest Branch manager never gave me upon booking it in as he took down my details and the devices details on a plain printer A4 piece of paper and just made a photo copy of it.
Please speak to the parties involved directly as It seems up until this point, nothing has progressed beyond the initial point of me booking it into Cell C for Warranty!
My Handset the LG G8X ThinQ is still working just fine; It was the LG Dual Screen that was booked in under warranty to be swapped out as it simply died within 4 months of me owning the device. This should have been taken care of already but I have not heard back from Cell C or LG regarding this issue. Instead I am asked for a reference number which the Hillcrest Branch manager never gave me upon booking it in as he took down my details and the devices details on a plain printer A4 piece of paper and just made a photo copy of it.
Please speak to the parties involved directly as It seems up until this point, nothing has progressed beyond the initial point of me booking it into Cell C for Warranty!
BW
Brandon W's update12 Oct 2020, 16:12
Reviewer Update
Please do... I am waiting to hear back from either Cell C or LG about getting this sorted and I dont see why it is so complicated or why I have been given the run around.
My Handset the LG G8X ThinQ is still working just fine; It was the LG Dual Screen that was booked in under warranty to be swapped out as it simply died within 4 months of me owning the device. This should have been taken care of already but I have not heard back from Cell C or LG regarding this issue. Instead I am asked for a reference number which the Hillcrest Branch manager never gave me upon booking it in as he took down my details and the devices details on a plain printer A4 piece of paper and just made a photo copy of it.
Please speak to the parties involved directly as It seems up until this point, nothing has progressed beyond the initial point of me booking it into Cell C for Warranty!
My Handset the LG G8X ThinQ is still working just fine; It was the LG Dual Screen that was booked in under warranty to be swapped out as it simply died within 4 months of me owning the device. This should have been taken care of already but I have not heard back from Cell C or LG regarding this issue. Instead I am asked for a reference number which the Hillcrest Branch manager never gave me upon booking it in as he took down my details and the devices details on a plain printer A4 piece of paper and just made a photo copy of it.
Please speak to the parties involved directly as It seems up until this point, nothing has progressed beyond the initial point of me booking it into Cell C for Warranty!
Cell C's replyOfficial
13 Oct 2020, 07:54Hi Brandon
Please expect a call from our team during the course of the day.
^NZ
Please expect a call from our team during the course of the day.
^NZ
Cell C's reply13 Oct 2020, 07:54
Official
Hi Brandon
Please expect a call from our team during the course of the day.
^NZ
Please expect a call from our team during the course of the day.
^NZ