1 reviews | Active since May 2016
CELL C WARNING - DONT DO TELEPHONIC UPGRADE!
After doing much research regarding an upgrade, I received a phone call from Cell C offering me a special deal on an upgrade contract. I was specific about my requirements. I needed 200 minutes talk time and 2 gigs of data per month. The sales person, Lucia Sithole, assured me I would receive 200 minutes and she would give me 2 gigs of data"for free" monthly. A copy of our recorded conversation would form the basis of our agreement and I would be sent a copy via email. I received my phone and a month later I still didn't have a copy of my contract. I called requesting a copy and to check that I received the minutes and data as agreed. The contract I was given showed a standard EPIC 200 contract and no free data. When I called to query this she said that "she spoke to her supervisor who said my profile would only allow me 1 free gig of data per month". I said it was unacceptable and not the contract I agreed to. I asked to speak to the supervisor but was told "he just stepped out the room". I have now requested a copy of the soundclip that recorded our telephonic agreement. I was a totally happy Cell C client until this fiasco with the telesales. I understand the telesales department works on commission. Was I offered a sweet deal just to get a sale? If so that is ******* and *********. I will wait until Monday for Cell C to resolve this matter. If I dont get a copy of the telephonic agreement on Monday, I will escalate my complaint. Cell C your tele marketers are ruining your good business practice!
Best regards,
Best regards,
Best regards,
Best regards,
