IT
Ingrid T

1 reviews | Active since May 2016

06 May 2016, 15:47

CELL C WARNING - DONT DO TELEPHONIC UPGRADE!

After doing much research regarding an upgrade, I received a phone call from Cell C offering me a special deal on an upgrade contract. I was specific about my requirements. I needed 200 minutes talk time and 2 gigs of data per month. The sales person, Lucia Sithole, assured me I would receive 200 minutes and she would give me 2 gigs of data"for free" monthly. A copy of our recorded conversation would form the basis of our agreement and I would be sent a copy via email. I received my phone and a month later I still didn't have a copy of my contract. I called requesting a copy and to check that I received the minutes and data as agreed. The contract I was given showed a standard EPIC 200 contract and no free data. When I called to query this she said that "she spoke to her supervisor who said my profile would only allow me 1 free gig of data per month". I said it was unacceptable and not the contract I agreed to. I asked to speak to the supervisor but was told "he just stepped out the room". I have now requested a copy of the soundclip that recorded our telephonic agreement. I was a totally happy Cell C client until this fiasco with the telesales. I understand the telesales department works on commission. Was I offered a sweet deal just to get a sale? If so that is ******* and *********. I will wait until Monday for Cell C to resolve this matter. If I dont get a copy of the telephonic agreement on Monday, I will escalate my complaint. Cell C your tele marketers are ruining your good business practice!

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Replies (3)
Cell C
Cell C's reply07 May 2016, 05:22
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist. The consultant will listen to the recorded conversation and advise on a way forward. Regards Cell C | PN

Best regards,

Cell C
Cell C's reply07 May 2016, 05:28
Official
Hi Ingrid Can you please provide us with your contact numbers? Regards Cell C | PN

Best regards,

IT
Ingrid T's update07 May 2016, 05:47
Reviewer Update
Thank you for your prompt response. My number is *** Regards, Ingrid