Cell C wanting to up their sales with *****ulent contracts

I took a phone in January 2025 with cell c (Z Fold 5), it was actually an upgrade form (Z Fold 3). I spoke to a lady who was doing an upgrade for me, i literally asked her for the contract not to be over R2000 and she assured me that it will not be over R2000. She then sent me a debit order to approve, seeing that the amount was over R2000, i there spoke to her and said i cannot accept it, she assured me that it will be around R1900, I therefore asked her that will it not have a pro-rata she assured me that it will not have it. To my surprise when i viewed my statement on the 05th of March it was over R2400. i Then called Cell C and they assured me that i will receive a call they just need to listen to the recordings. Up to now i am still waiting for that call.

I told them that i will not pay this contract if they don't fix it or if they want to they can come and fetch their phone.

I am so dismayed about Cell C