iM
itumeleng M

1 reviews | Active since Oct 2016

12 Oct 2016, 11:00

Cell c want me to pay for something i didn't subscribe for

<p>On Sep 04 i lost my phone and on 05 Sep i went to open a case and block my numbers with Cell C. i learned that for some reason i owe Cell C R1 640. i have enquired with Cell c and was informed that on the 04 Sep someone requested a 10gig data to be added on my account.</p> <p> </p> <p>I dont remember calling Cell C to request such addition on my contract. they are investigating but am not willing to pay for something i didnt subcribe. </p>

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Replies (3)
Cell C
Cell C's reply12 Oct 2016, 11:07
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply12 Oct 2016, 14:58
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply13 Oct 2016, 10:04
Official

Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN