DM
Dawie M

1 reviews | Active since Jul 2014

01 Jul 2019, 19:51

Cell C & Vox - Fixed LTE !!!!!!!!!!!!!STAY AWAY!!!!!!!!!!!

I got Cell C Fixed LTE 200Gb package from VOX, absolutely shocking speeds during day 2-4Mbps and nigt between 200Kbps-2Mbps. Logged ticket on the 13th June - VOX ********** 0, still no resolution, spoke to Christina, Phillip, Jonathan to name a few, Cell C tech says weak signal, and it locks to MTN tower, inserted MTN sim and getting speeds up to 27Mbps, inserted Cell C sim and getting speeds up to 17Mbps, First 3 Month on Vox contract anything from 14-27Mbps, looks like IS is throttling connection, I take the same sim 10Km away from the current location and the speeds remain the same. VOX support not geared to deal with these tickets, nor do they speak internally to each other, and there is no manager that takes responsibility for these tickets or escalations, or even phone you back or provide detailed feedback, the client portal also does not even provide a place with updated feedback or to track your ticket, I will be canceling all my services with VOX, my LTE and Fiber pre-order. I do not recommend anybody signing up with VOX, and Cell C !!!!!!!!!!!!!STAY AWAY!!!!!!!!!!!

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Replies (2)
Cell C
Cell C's reply02 Jul 2019, 08:19
Official
Good morning Dawie
 Unfortunately you would need to contact VOX for a follow up on the ticket logged with Cell C.
They will contact Cell C  on your behalf.

We do not have access to any of your details as you signed with VOX and not Cell C. In this case, we are the Network Operator to VOX.

Regards
DA
DM
Dawie M's update02 Jul 2019, 09:10
Reviewer Update
Funny, their feedback is that they are waiting for Cell C technician, and there is no urgency or escalation on Cell C side to resolve the ticket, VOX is dependable on your network and support, but it seems like any other comments on hellopeter, there are more complaints about Cell C and VOX, than compliments.