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ZM
Zaakirah M

1 reviews | Active since Jul 2022

13 Mar 2023, 12:58

Cell c / vodacom network

We have been having network issues with your vodacom booster. I have been complaining for 4 weeks now that someone needs to come out and check what is wrong at our business premises. We are unable to make or receive calls.

0
Replies (15)
Cell C
Cell C's reply13 Mar 2023, 13:01
Official
Good day Zaakirah

Thank you for contacting us. 

We sincerely apologies for any inconvenience caused. Please private message us your alternative contact number. 

^NT 

Best regards,

ZM
Zaakirah M's update16 Mar 2023, 08:49
Reviewer Update
Kindly contact me on *** 
Cell C
Cell C's reply16 Mar 2023, 10:54
Official
Good day Zaakirah

Thank you. We will follow up with our Network Team, and revert to you. 

^NT

Best regards,

ZM
Zaakirah M's update16 Mar 2023, 12:02
Reviewer Update
Awaiting your phone call
Cell C
Cell C's reply16 Mar 2023, 12:42
Official
We will revert to you. Apologise for the delay. 

^NT

Best regards,

ZM
Zaakirah M's update23 Mar 2023, 09:42
Reviewer Update
Cell c when are the vodacom towers going to be up and running in this area. We cannot wait forever. It the 23rd March already. Network issue logged on the 13th already. Come on man. 😡
Cell C
Cell C's reply23 Mar 2023, 13:28
Official
Good day Zaakirah

Thank you for bringing this to our attention. 

We acknowledge your feedback and apologise for the negative experience. 

We will follow up with our Network Team and revert back.

^SM

Best regards,

ZM
Zaakirah M's update23 Mar 2023, 13:31
Reviewer Update
Really is that your reply
Cell C
Cell C's reply23 Mar 2023, 14:42
Official
We have referred the matter to our Technicians.

^SM

Best regards,

ZM
Zaakirah M's update28 Mar 2023, 10:09
Reviewer Update
Can I get cell c to contact me on my office line please. There is already a lady dealing with this issue. Please ask her to contact me. Our lines are still not working even with wifi calling *** 
Cell C
Cell C's reply28 Mar 2023, 10:37
Official
Good day Zaakirah,

Please note that we have requested the consultant to make contact with you on the mentioned number.

Regards
^GN

Best regards,

ZM
Zaakirah M's update03 May 2023, 14:49
Reviewer Update
Could I kindle get Mosa to contact me urgently. I have requested you guys come and check this booster out, nobody has come out yet. Since your network tower is up and running. There has to be a problem with this vodacom booster or the linkage between the tower and booster. 
Cell C
Cell C's reply03 May 2023, 15:06
Official
Hi Zaakirah Mahomed

Which number can we reach you on? 

^MP

Best regards,

ZM
Zaakirah M's update03 May 2023, 18:32
Reviewer Update
Mosa has my details. She has been in contact at other times. Please do not get anyone else to phone me as I will not be explaining the situation again. *** 
Cell C
Cell C's reply03 May 2023, 19:23
Official
Noted.

You will get a call from Mosa.

^SM

Best regards,