Cell C / VODACOM defaulting on contract

I must say I am highly disgusted with the service I am receiving from Cell C.

Since 10 Feb 2021 our data contract stopped working. We logged a query and were told that our number were being migrated to VODACOM and that was the reason for the disruption of our data service.

Since then we have made numerous calls to the cell c service centre and technical department with no results, the standard response is the matter has been escalated

On Fri 26 Feb 21 at 13:43 I was contacted by a lady dialling from cell no *** saying she is from VODACOM and enquired whether I am still experiencing difficulty with my data connection. I explained that I have no data connection and that they somehow disconnected my data line. She said she will get somebody to contact me, I asked for a contact no and she refused to give me one.

On Sun 28 Feb 21 my debit order for Cell C was deducted for my data line, but I still do not have any data connection.

On Mon 1 March 21 a male person by the name of Jaco saying he is from Cell C, contacted me. He enquired how I am and whether I still have problems with the data connection. I said I am not good as I have no data since 10 Feb 21, I do not get a propper response from anybody. He burst out laughing to which I told him this is no ****ing joke or a laughing matter. After explaining the situation to him and telling him that I took the data card out of the router and put it into my cell phone and the sim card seems to be deactivated he said that they did send some commands to the data SIM cards to search for the VODACOM network and not the Cell C network and that some cards got *******ed. He said he will look into the matter. I also asked him for contact details but he refused, I ended up giving my email address hoping that he will communicate with me. Since his call I have not received any feedback.

I am really disgusted by the service of Cell C and Vodacom

Please resolve this ASAP