1 reviews | Active since Sept 2015
Cell C Vip hoax
<p>I am not very happy with as I type this. I have recently received a sms to tell me that I am a Cell C Vip client and will receive a free R50 airtime and 25 smses if I reply yes. So that is what I did 10 days ago, didnt hear anything about it and actually forgot about it until today! I received a sms now telling me that I will be migrated from Supacharge prepaid and now Im on some kind of contract. This happened by just typing yes!? I instantly phoned customer care and explained what has happened. They understood what has happened and give me a nr to phone so that they can assist me. They said it was sometjing got to do with rcms. I called the nr and sounds like it is a nr for edgars and pep customer phone line. I spoke to a woman and explained my unhappyness. Told her I dont want contract and want to keep my prepaid nr. She asked me for my name and then I. D nr. She said she needs my I. D nr to take me off the contract. Here this sounded very ***** to me, but ok I gave her my details. After all that she gave me a reference nr and said they will put me back on prepaid within 24 -48 working hours. I wrote it down and then wanted to ask her another question, but she just said thank you and goodbye . It was very rude just to put the phone down in my ear while I was still speaking. Now I will wait to see what happens. I just hope it gets fixed and that I can still keep my prepaid cell nr. If not then I will throw this sim away and then Im definitely going to vodacom. I feel this sms that they say you are a VIP cell c subscriber is very misleading and they should put a stop to it, because I can just imagine how many people they are catching with it. </p>
Hi Maurice
The SMS you received is from RMCS not Cell C and we will refer this matter to them for assistance.
We apologise for the poor service you experienced from our call centre. This is not the norm or standard service we want for our customers.
Regards
Cell C | PN
Best regards,
Hi Maurice
The SMS you received is from RMCS not Cell C and we will refer this matter to them for assistance.
We apologise for the poor service you experienced from our call centre. This is not the norm or standard service we want for our customers.
Regards
Cell C | PN
Best regards,
Kindly respond to Derrick's email for further assistance.
Regards
Cell C | PN
Best regards,
Kindly respond to Derrick's email for further assistance.
Regards
Cell C | PN
Best regards,
Thank you Derrick from Cell C for your quick response and help. I have been put back on prepaid supacharge. I am once again a happy cell c prepaid subscriber. Regards Maurice
Thank you Derrick from Cell C for your quick response and help. I have been put back on prepaid supacharge. I am once again a happy cell c prepaid subscriber. Regards Maurice
Thank you for providing us with feedback and we are so happy with the way Derrick assisted you.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Thank you for providing us with feedback and we are so happy with the way Derrick assisted you.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
