Cell C Victoria Centre - Customer Service Non-Existing!!

I went to Cell C Victoria Centre, Pietermaritzburg to cancel two of my contracts that expired. The customer service is non existing. They called the call centre and I had to speak to a gentleman, that can't even pronounce his words properly. Quite a few times I had to ask to repeat himself in with what he was saying. After a long procedure, he requested me to call back again, because I didn't give him the exact amount to the cent that went off as a debit order on my bank account, not "Sir can I call you back on one of your numbers?" No. I was sitting in a Cell C outlet, they could have asked for my ID and verified that I am who I say i am, but no, had to call back again, which I did from my office. Needless to say, when I left the Cell C outlet, I was furious!!!!