Cell C very frustrating

I have been a loyal customer of CellC for a number of years. I recently took out a contract on one of their flagship devices on a premium package. After barely a month of having this device, I noticed the screen would intermittently turn off and flicker. I then booked the said device inn at my local Cell C branch. A qualified assessor at the store noted, when booking the device inn that there was no physical damage and the device was in good condition. After about 6 weeks of waiting (whilst still paying the monthly premium), I received a phone call ndicating that there was now physical damage on the device. A quotation was communicated telephonically for me to pay for the repairs. I was quiet upset at how I could be held liable for this physical damage that clearly emanated whilst the device was in their custody or quiet possibly whilst it was being delivered to their repair center. I escalated my concerns via email to the customer care escalations manager. To date, approximately a week later, there has not even been an acknowledgement of receipt of this escalation. If this is how Cell C is doing business and treating customers, I would advise people to rather get a contract elsewhere. Quiet disappointing how fast this company is deteriorating. I am now paying for a device that I no longer have, that was damaged whilst in custody of Cell C, and it seems my pleas have fallen on deaf ears!!. The device has been at Cell C since March 13 of this year,